Key Account Management, Executive

ZALORA; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading fashion e-commerce platform in Kuala Lumpur is looking for a 1SS key account senior executive to manage relationships with top international brands. The ideal candidate will have a Bachelor's degree and 1-3 years of experience in Key Account Management or E-commerce. This role involves engaging with stakeholders, monitoring brand performance, and leading cross-functional projects in a dynamic environment. Strong communication skills and data analysis capabilities are needed to drive business improvements and achieve sales targets.

Qualifications

• 1-3 years of experience in Key Account Management or E-commerce.
• Ability to manage multiple stakeholders effectively.
• Strong organizational and methodological skills.

Responsibilities

• Build relationships with assigned brands to enhance partnerships.
• Resolve issues faced by brands and maintain trust.
• Monitor performance of onboarded brands to achieve sales targets.
• Lead end-to-end projects managing cross-functional teams.

Skills

Key Account Management

Project Management

Stakeholder management

Data analysis

Communication

Education

Bachelor's degree

Tools

Microsoft Excel

Tableau

Job description

The Platform Services team at ZALORA is young, highly dynamic and energetic. The aim of the Platform Services team is to provide ZALORA’s strategic brand partners with tailored solutions that will help our partners to grow their business, ranging from fulfillment to marketing, to digital eProduction and data analytics. Think of us as intrapreneurs within ZALORA. The team is constantly on the lookout for new business opportunities to drive ZALORA to be the No. 1 fashion e-commerce platform in Southeast Asia.

As the Platform Services vertical of ZALORA’s business grows, we are looking for a 1SS key account senior executive. In this role you will be involved in develop, monitor and assigned portfolio brands in 1SS.

This is a dynamic role in a fast-paced and growing business where you will work closely with some top international brands and get extensive regional and cross-functional exposure. If you want to be part of building the premier e-commerce destination in one of the world’s most dynamic markets join us!

Responsibilities

• Engaging and building healthy relationship with assigned portfolio brand to enhance the
  partnership between Zalora and brand;
• Resolve any issues and problems faced by brand and deal with complaints to maintain trust
• Interact with stakeholders of different teams to ensure brand receive adequate support so
  that 1SS experience to be maintained at all time;
• Monitor and grow the performance of the onboarded brands to achieve sale target, eg. cross
  sell VAS, open up new channel to maximize sale;
• Constantly be prepared to learn new skill sets and be on the forefront of e-commerce;
  knowledge development, and coach brand to adopt new tools and features to drive
  customer engagement and retention;
• Lead end-to-end projects from planning to completion, managing small to medium project
  with cross-functional teams; eg. 1SS experience improvement project, project initiated by
  brands;
  ● Analyzing and preparing monthly performance figures to management, active participation in
  monthly business reviews with brand;
  ● Ensure healthy level of inventory in the warehouse to support daily sales or during campaign,
  eg. monitoring inbound plan/schedule, exercise non-moving old stock

Requirements

• Bachelor's degree is a minimum, higher qualification preferred
• 1-3 years of working experience in the field of Key Account Management, Project
  Management, E-commerce, Consulting, SaaS / PaaS, B2B2C logistic.
• Experience in managing wide array of stakeholders and driving successful projects is a must
• Nimble, agile, able to nurture relationships and to handle the job effectively
• Diligent, organized and methodological with excellent communication
• Strong Microsoft Office skills (Excel, Word and PowerPoint).
• Number-oriented person, skilled in working with data tools (e.g. Tableau, etc)
• Interest in driving business improvements through analysis and data-driven decision making

The ideal candidate should display remarkable hunger, drive, and an ability to learn on the job. Interest in building strong foundations with a hands-on attitude to get things done and meet short deadlines. Excellent multi-tasking and strong communication skills to coordinate between departments, especially in simplifying and explaining complex concepts. Very good attention to details and comfort with managing quality. Willing to work in a fast-paced constantly changing and collaborative environment.

Platform Services Team

Platform Services & Support team is the integral team within ZALORA Commercial department, bridging the discussions and leading projects between the Supply Chain, Operations, Tech & Commercial teams of ZALORA. The primary focus of Platform Services & Support team is to create superior experience for our key Trade business partners (brands e.g. Nike, Mango, Topshop, etc.), by focusing on (1) excellent customer service (2) fast onboarding process, (3) timely resolution of queries and (4) finding opportunities for mutual growth by focusing on new services and avenues to drive partnerships with brands to the next level.

The ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world leader in online fashion for emerging markets.