客服人员 Customer Service Executive - Fresh Grad are Welcome!

Global Wisdom Services Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider in Kuala Lumpur is seeking a Customer Service Representative to enhance customer experiences. Ideal candidates will have a Bachelor's degree, proficiency in Mandarin, and 2-3 years of customer service experience, preferably within the blockchain industry. This role ensures high service quality and involves handling customer feedback, complex issues, and upgrading services. Competitive benefits and career growth opportunities are provided.

Benefits

Annual Leave

Sick Leave

Hospitalization Leave

Birthday Leave

Maternity Leave

Paternity Leave

Employee engagement programs

Qualifications

• 2-3 years of customer service experience preferred.
• Experience in escalation team within the blockchain/financial services industry is a plus.
• Experience in VIP or Escalation Team customer service is highly desirable.

Responsibilities

• Deliver fair outcomes to customers and maintain service quality.
• Share customer feedback with internal departments.
• Respond promptly to feedback on social media.
• Collaborate with internal teams for service enhancements.
• Handle upgrade services and complex customer complaints.

Skills

Proficient in Mandarin

Good English expression

Customer service experience

Education

Bachelor's degree or above

Job description

Deliver fair outcomes to our customers and ensure the quality of service is maintained.

Actively share customer feedback with internal departments to enhance the customer experience.

Respond promptly to feedback received through social media channels.

Collaborate with internal teams to ensure comprehensive pre- and post-service for all products.

Primarily handle upgrade services, complex issues, and customer complaints, providing swift resolutions, proficient service, and maintaining strong customer relationships.

Qualifications:

Bachelor's degree or above.

We are seeking candidates proficient in MANDARIN to effectively communicate with Mandarin-speaking clients.

Good at English expression and have 2-3 years of customer service experience (preferably).

Candidates with 1-2 years of experience in escalation team within the blockchain industry/financial services will be given priority.

Experience in VIP or Escalation Team customer service is highly desirable.

Individual with significant trading experience is welcomed.

Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programs to help you succeed.

Employee engagement, recognition, and appreciation programs.

Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.

Team Building.

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