Junior Veterinary Receptionist

TAN VETERINARY SDN BHD; Johor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A veterinary clinic in Johor, Malaysia is seeking a customer service representative. The role involves greeting clients, answering questions, maintaining records, and assisting with purchases. Candidates should be at least SPM holders, fluent in Bahasa Malaysia, English, or Mandarin, have basic math skills, and be comfortable working with animals. This position offers on-the-job training and a competitive salary package.

Benefits

Competitive salary package

On-the-job training and continuous education courses

Annual increment

Qualifications

• Minimum SPM holder or higher.
• Fluent in Bahasa Malaysia, English or Mandarin, preferably Mandarin for client communication.
• Basic math skills and computer literacy.
• Strong communication and interpersonal skills.
• Comfortable working with animals.

Responsibilities

• Provide customer service including greeting customers and processing incoming patients.
• Maintain and update client records and pet information.
• Answer phone calls and schedule appointments.
• Assist with pet supply purchases and maintain cleanliness.

Skills

Fluent in Bahasa Malaysia, English or Mandarin

Basic math skills

Strong communication and interpersonal skills

Comfortable working with animals

Computer literacy

Education

Minimum SPM holder

Job description

Provide customer service such as greet customers, answer questions, process incoming patients and handle payment.

Maintain and update client records and pet information in the practice management system.

Answer phone calls, which may involve answering questions and screening and scheduling appointments.

Retrieve prescriptions.

Provide basic information to clients regarding clinic services and pet care.

Assist with pet supply purchases such as pet food, supplements and grooming items.

Maintain the cleanliness of the waiting room and designated areas.

Ad hoc tasks

Requirements:

Minimum SPM holder or higher

Fluent in Bahasa Malaysia, English or Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Basic math skills and computer literacy

Comfortable working with animals

Strong communication and interpersonal skills.

Ability to work in a fast-paced environment and handle client interactions with professionalism.

On-the-Job Training & Continuous Education Courses

Competitive Salary Package & Annual Increment