Junior Technician

DERMALOG BIOMETRICS SDN. BHD.; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading technology firm in Johor Bahru is seeking a technical support technician. The role involves providing nationwide technical support, diagnosing & fixing equipment issues, and configuring computer systems. Candidates must have a relevant degree, a minimum of 2 years' experience, and excellent skills in both English and Bahasa Malaysia. The ideal candidate can work independently and is willing to travel. Flexibility in working hours is essential, including weekends and public holidays.

Qualifications

• Minimum 2 years’ experience in technical support roles.
• Experience in installing computer hardware peripherals.
• Willing to travel as needed.

Responsibilities

• Provide technical support nationwide across Malaysia.
• Diagnose and fix hardware/software faults.
• Install and configure computer systems.

Skills

Hardware assembly and troubleshooting

Technical support

Interpersonal skills

Communication in English

Communication in Bahasa Malaysia

Ability to work independently

Education

Certificate/Diploma/Bachelor’s degree in Electrical/Mechanical/Computer Science Information Technology/Hardware Engineering

Job description

• Have a Certificate/Diploma/Bachelor’s degree in Electrical/Mechanical/Computer Science Information Technology/Hardware Engineering or equivalent
• Experience on hardware assembly and troubleshooting as well as building access gate, kiosk, PC, etc
• Know how to install computer hardware peripherals
• Min 2 years’ experience
• Willing to travel
• Possess a valid Driver's License added advantage
• Can immediately report to work
• Can work independently
• Excellent interpersonal skill & a team player
• Good communication in English & Bahasa Malaysia
• Able to work on flexible hours including weekends and public holidays
• Fast learner

Duties and Responsibilities

• Provide technical support nationwide across the country in Malaysia
• Test and fix faulty equipment, install, and configure computer systems, diagnose hardware/software faults, and solve technical problems
• Troubleshoot system failures or bugs and provide solutions to restore functionality
• Setting up device for laptops or desktop PC
• Preparing system and technical relevant reports documentation
• Get involved in real-world project
• Being involved in the technical development of products
• Perform any ad-hoc reasonable assignments request by the managements