Junior Technical Support - Korean Speaker

HCL Technologies Malaysia SDN BHD; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global technology company in Kuala Lumpur is seeking a Junior Technical Support specialist who speaks Korean. The position involves assisting in resolving network incidents and providing documentation in both English and Korean. New graduates with a relevant degree and a passion for networking technology are encouraged to apply. The role offers intensive training and development opportunities in a fast-paced, multicultural environment.

Qualifications

• Native or Near-Native Fluency in Korean (both written and spoken).
• Strong foundational knowledge in networking concepts.
• Excellent English communication skills (written and verbal).

Responsibilities

• Assist senior engineers in troubleshooting and resolving network incidents.
• Document technical issues and resolutions in both English and Korean.
• Engage in rigorous Korean language and cultural training.

Skills

Technical acumen

Problem-solving abilities

Interpersonal skills

Customer-centric mindset

Education

Bachelor’s degree in engineering, Computer Science, IT, or a related field

Job description

Junior Technical Support - Korean Speaker

Add expected salary to your profile for insights

Undergo intensive training provided by HCLTech and Client on various networking technologies, including Routing & Switching, Enterprise Networking, Service Provider Networking, and Network Security.

Develop a foundational understanding of Cisco products and solutions as part of the Client TAC support model.

Actively participate in CCNA training and subsequent hands-on lab sessions to build practical networking skills.

Engage in rigorous Korean language and cultural training to achieve fluency and cultural competency required for effective customer interaction.

Assist senior engineers in troubleshooting and resolving network incidents for Korean-speaking end-customers, under guidance.

Document technical issues and resolutions clearly and concisely in both English and Korean.

Adhere strictly to Client and HCLTech's security, compliance, and operational procedures.

Collaborate effectively with team members across different tiers (Tier 1, 2, 3) and internal stakeholders.

Continuously learn and adapt to new technologies and customer requirements in a dynamic environment.

What We Are Looking For:

Technical Acumen:

Fresh Graduate (bachelor’s degree in engineering, Computer Science, IT, or a related technical field).

Only candidates with less than 3 years of working experience will be considered for this position

Strong foundational knowledge in networking concepts, particularly Routing & Switching (e.g., OSI model, TCP/IP, basic routing protocols, switching concepts).

Eagerness to learn and develop expertise across multiple networking domains (Collaboration, Enterprise Networking, Service Provider Networking, Network Security).

Basic understanding of command-line interfaces and network troubleshooting methodologies.

Native or Near-Native Fluency in Korean (both written and spoken), evidenced by academic qualifications (e.g., Korean Language and Culture degree) or recognized certifications (e.g., TOPIK).

Demonstrated understanding of Korean business etiquette and cultural norms.

Excellent English communication skills (written and verbal) for internal team collaboration and technical documentation.

Soft Skills:

Exceptional problem-solving and analytical abilities.

High aptitude for learning complex technical subjects.

Strong interpersonal and communication skills.

Customer-centric mindset with a passion for delivering excellent service.

Ability to work effectively in a fast-paced, multi-cultural team environment.

Self-motivated and proactive with a strong desire for continuous self-improvement.

Successful candidates will embark on a structured training program covering:

HCLTech Onboarding & Foundational Training

CCNA Certification Preparation & Hands-on Labs

In-depth Korean Language & Cultural Immersion

Rigorous Cisco Product-Specific Training by Client Experts

Mentorship and Shadowing opportunities with experienced engineers.

Clear progression path from Tier 1 upwards based on performance and assessment outcomes.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• How many years' experience do you have as a Helpdesk Support Role?
• Which of the following statements best describes your right to work in Malaysia?
• Which of the following languages are you fluent in?
• What's your expected monthly basic salary?
• How would you rate your English language skills?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Technical Support Role?
• How would you rate your Japanese language skills?

Consulting & Strategy More than 10,000 employees

HCLTech is a global technology company, home to more than 220,755 people (on December 31, 2024) across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled US $13.8 billion. To learn how we can supercharge progress for you, visit hcltech.com.

HCLTech is a global technology company, home to more than 220,755 people (on December 31, 2024) across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled US $13.8 billion. To learn how we can supercharge progress for you, visit hcltech.com.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as a Technical Support Role