Junior Operations Analyst

Crypto.com; Kuala Lumpur; On-site; MYR 40,000 - 55,000; Full time

Job summary

A leading cryptocurrency platform is seeking a Junior Operations Analyst in Kuala Lumpur. The role involves supporting the Institutional Sales team with operational execution, reporting, and process improvement. Ideal candidates will have experience in operations or business analysis, strong skills in Salesforce and Excel, and the ability to work in a fast-paced environment. This role offers a great opportunity for career growth in the crypto industry.

Benefits

Career development opportunities

Exposure to institutional trading operations

Collaborative team environment

Qualifications

• 1–3 years of experience in operations, business analysis, or sales support.
• Strong organizational skills and ability to handle multiple tasks.
• Proficiency in Excel/Google Sheets; Salesforce reporting experience required.
• Familiarity with Tableau and workflow automation desirable.
• Analytical mindset with attention to detail.
• Excellent communication and collaboration skills.

Responsibilities

• Process client account requests within SLA.
• Conduct Salesforce data integrity checks.
• Prepare and distribute recurring reports for institutional clients.
• Build and maintain Salesforce dashboards for client tracking.
• Optimize Slack workflows and identify automation improvements.
• Collaborate with account managers and other teams on requests.

Skills

Operations Management

Data Analysis

Salesforce Reporting

Tableau

Workflow Automation

Tools

Excel

Google Sheets

Salesforce

Tableau

Job description

About the Role:

We are looking for a proactive and detail‑oriented Junior Operations Analyst to support the Institutional Sales team. This role combines operational execution with reporting and process improvement, making it ideal for someone who thrives in both structured workflows and data‑driven problem solving.

You will handle client account requests, reporting, and data integrity checks, while also building Salesforce reports, Tableau dashboards, and process automations that improve efficiency. Working closely with the Senior Operations Manager, you’ll play a key role in ensuring smooth client support and scaling operational excellence.

Responsibilities:

Operational Execution

• Process client account requests (account setup, withdrawal limits, fee adjustments, audits) within SLA
• Conduct regular Salesforce data integrity checks to ensure consistency across systems
• Maintain trackers and operational records, ensuring accuracy and compliance
• Prepare and distribute recurring institutional reports (e.g., Daily MM Report, client activity summaries)

Reporting & Analytics

• Build and maintain Salesforce reports/dashboards to track client trading performance
• Support Tableau dashboard development for client activity and key operational metrics
• Monitor and analyze client trading volumes, rankings, and account performance
• Deliver ad‑hoc reporting and insights to sales and account managers

Process Improvement & Automation

• Maintain and optimize Slack workflows and other automation tools used by the team
• Identify workflow inefficiencies and propose solutions for automation and streamlining
• Document updated processes and contribute to team knowledge sharing

Collaboration

• Partner with account managers, compliance, data, and finance teams to resolve operational requests
• Support the Senior Operations Manager on strategic projects and high‑priority initiatives
• Act as a reliable point of contact for operational inquiries within the sales team

Qualifications:

• 1–3 years of experience in operations, business analysis, or sales support (fintech/finance background preferred)
• Strong organizational skills, with ability to handle multiple tasks under tight deadlines
• Proficiency in Excel/Google Sheets; experience with Salesforce reporting required
• Familiarity with Tableau (or other BI tools) strongly preferred
• Interest or experience with workflow automation (Slack workflows, macros, scripts)
• Analytical mindset with strong attention to detail
• Excellent communication skills and ability to collaborate across teams

What we offer:

• Opportunity to grow at the intersection of operations and analytics in the crypto industry
• Exposure to institutional trading operations, client support, and data‑driven decision making
• A clear career development path toward mid‑level operations management or business analytics
• A collaborative, fast‑paced team environment where your work has immediate impact