Junior NOC Engineer [Entry Level]

Acoda Group; Cyberjaya; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company in Cyberjaya is seeking a motivated Junior NOC Engineer to ensure the smooth operation of network functions. This full-time role requires monitoring, troubleshooting, and customer support in a hybrid work environment. Fresh graduates encouraged to apply. Competitive salary during probation and upon successful completion.

Benefits

Comprehensive health and insurance benefits

Flexible work arrangements

Annual leaves

Phone bill claims up to RM50/month

Qualifications

• Entry-level experience or basic knowledge in network administration.
• Good written and verbal communication skills in Bahasa Malaysia and English.
• Strong attention to detail and proactive problem-solving abilities.

Responsibilities

• Monitor and manage daily network operations.
• Provide Level 1 troubleshooting and assistance to customers.
• Generate reports and ensure documentation is up to date.

Skills

Network administration

Troubleshooting

Verbal communication skills

Analytical skills

Problem-solving

Education

Diploma in Telecommunication/IT-Networking

Job description

Assistant Manager, NOC Dept at Acoda Networks Sdn Bhd

About the role

We are seeking a motivated Junior NOC Engineer (Entry Level) to join Acoda Group in our Cyberjaya, Selangor office. This is a full‑time, where you will play a crucial role in ensuring the smooth operation and monitoring of our business operations.

Job Descriptions [What you’ll be doing]:

• To perform regular Telco operations functions such as monitoring, maintaining and managing the daily 24x7 operation of the network
• Escalate issues to respective team and supplier according to the incident reported by customer and ensure SLA is met.
• Provide prompt and professional response to customers to ensure the customer is well updated.
• Follow up on all assigned cases and outstanding issues within the appropriate timeframe.
• To assume any other jobs by the top management.
• Generate reports and documents for customers on a weekly and monthly basis.
• Ensure all documentations, SOPs and store housekeeping are up to date
• Able to perform tasks timely and work independently with minimum supervision.
• Provide Level 1 and 1.5 troubleshooting & assistance to customers / clients.
• Provide assistance for customer visitation's request to the Data Center.
• Continuously learn and stay up-to-date with the latest networking technologies and best practices
• Normal Working Office hours (9.00am - 5.00pm) 4 days at office & 1 day from home. Hybrid working hours. Subject to change if have any outstation work / ad-hoc projects

What we’re looking for :

• Minimum Diploma in Telecommunication/IT-Networking or related field of study
• Entry-level experience or basic knowledge in network administration, troubleshooting, and monitoring
• Good written, customer service and verbal communication skills (fluent in Bahasa Malaysia and English)
• Fresh Graduates are encouraged to apply.
• Good team player with positive attitude, punctual, multitasking, hardworking & passionate
• Excellent problem-solving, analytical, and communication skills
• Ability to work in a team and collaborate with cross-functional departments
• Strong attention to detail and a proactive approach to problem-solving
• Able to adapt with ad-hoc project (currently MCMC Wifi Project for UKM & UTeM) with minimum supervision (training & guidance will be provided within probation period)
• Willing to work on standby 24 hours after office hours and weekend / public holiday (ROTATION BASIS / WHEN NEEDED) to respond to customers’ reports, issues & complaints via calls / emails
• Willing to work in Cyberjaya, Malaysia and willing to travel for onsite tasks.
• Possess own transport for travel to provide onsite and offsite support and assist customer operational tasks
• Able to start immediately is an advantage

What we offer

At Acoda Group, we are committed to supporting the professional growth and wellbeing of our employees. We offer a range of benefits, including:

• Comprehensive health and insurance benefits
• Flexible work arrangements (subject to changes)
• EPF & SOCSO
• Phone bill & MC claim (max RM50/month each)
• Annual leaves / Medical leaves

Salary range: RM2.3k (during 4-6 months probation) - RM2.6k (upon completed probation). Negotiable.