Junior IT Helpdesk

Malaysian Association Of Tour And Travel Agents (MATTA); Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A local travel association in Kuala Lumpur is seeking a dynamic Junior IT Helpdesk professional. The role involves supporting IT systems, managing user requests, and maintaining software tools. The ideal candidate will have at least 1 year of experience and a degree related to IT. Join a supportive and innovative team where personal and professional growth is encouraged.

Qualifications

• At least 1 year experience in IT & Customer support environment.
• Some working knowledge of software engineering concepts.

Responsibilities

• Act as the first point of contact for users for all IT incidents.
• Assist in maintaining the upcoming mobile app.
• Log, track, and monitor reported issues.

Skills

Strong analytical skills

Basic understanding of databases, networks, hardware

Familiarity with Windows OS

Education

Degree in Engineering, Technology in Telecommunications, IT

Tools

Microsoft Office

Antivirus tools

Job description

MATTA is HIRING!

We're on the lookout for a dynamic Junior IT Helpdesk to join our team. If you’re someone who thrives on varied tasks, enjoys learning new technologies, and is looking for real growth opportunities—you just might love this role!

You'll be reporting directly to Head of Marketing, Brands and Communications, working closely with all departments to ensure our IT systems and support run smoothly.

In this role, you will:

• Act as the first point of contact for users for all IT incidents and service requests.
• Assist in maintaining our upcoming mobile app (not developing it, but helping ensure smooth performance).
• Provide basic support and management of AI tools and software that the company will be adopting.
• Log, track, follow up, update, and monitor reported issues.
• Manage user IDs, passwords, and security parameters.
• Maintain and update antivirus tools, oversee firewall security, and ensure data protection compliance.
• Safeguard company digital assets, devices, and business data.
• Handle IT inventory—laptops, desktops, storage devices, and peripherals.
• Coordinate with authorized service providers for repairs and replacements.

Requirement:

• Possess a Degree in Engineering, Technology in Telecommunications, IT, or a related field, demonstrating your solid foundation in IT principles.
• Some working knowledge of software engineering concepts.
• At least 1 year experience in IT & Customer support environment, bringing valuable insights and expertise to our team.
• Strong analytical skills.

Technical Skills:

• Strong analytical skills and a results-oriented mindset.
• Basic understanding of databases, networks, hardware, system security, and backup/recovery protocols.
• Familiarity with Windows OS, Microsoft Office, antivirus tools, and data backup solutions.
• Knowledge of software development principles is a bonus, especially in understanding app architecture and functionality.

Ready for a new adventure?

Work here isn't just a job—it’s a journey. You’ll be part of a supportive team that’s always innovating, exploring tech solutions, and having a bit of fun along the way. And as we grow, so will you.

Please note that due to the volume of applications, onlyshortlistedcandidateswill be notified.