Junior GIS Support Analyst – ArcGIS (Night Shift)

Esri Australia; Shah Alam; On-site; MYR 150,000 - 200,000; Full time

Job summary

A multi-national enterprise software company is looking for a proactive technical support professional for an entry/junior level role in Shah Alam. The successful candidate will provide technical support for various Esri products, requiring a solid understanding of GIS and software troubleshooting. Proficiency in English and Japanese is essential for effective communication. The position offers a 24-month contract with opportunities for growth and performance recognition within a collaborative environment.

Benefits

Access to training and development programs

Career advancement opportunities

Flexi Benefits

Medical & Insurance

Yearly Salary Increment

Profit-sharing bonus

Qualifications

• Bachelor’s in GIS, Geography, Environmental Science, or related field required.
• Ability to provide high-quality technical support to end users.
• Proficient in English and Japanese communication skills.

Responsibilities

• Provide technical support to Esri end users via phone, email, and chat.
• Resolve issues related to ArcGIS Desktop and other Esri tools.
• Document cases and participate in continuous improvement.

Skills

Customer service

Troubleshooting

Problem-solving

Analytical skills

Communication in English

Communication in Japanese

Education

Bachelor’s in relevant field

Job description

A multi-national enterprise software company is looking for a proactive technical support professional for an entry/junior level role in Shah Alam. The successful candidate will provide technical support for various Esri products, requiring a solid understanding of GIS and software troubleshooting. Proficiency in English and Japanese is essential for effective communication. The position offers a 24-month contract with opportunities for growth and performance recognition within a collaborative environment.