Junior Executive, E-Commerce

Astana Setia Sdn Bhd; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading e-commerce company in Kuala Lumpur is seeking a Customer Service Executive. The ideal candidate will provide professional responses to customer inquiries, manage real-time online support, and assist in e-commerce operations. A diploma in related fields and strong communication skills in English and Bahasa Malaysia are essential. Familiarity with design tools like Photoshop is a plus. This role offers an opportunity to grow in a dynamic online environment.

Qualifications

• 1-2 years of experience in e-commerce or online customer service preferred.
• Fresh graduates are encouraged to apply.
• Familiarity with e-commerce platforms and online chat systems.

Responsibilities

• Provide timely responses to customer inquiries via online channels.
• Manage real-time customer service on online platforms.
• Create and enhance digital content using design tools.

Skills

Excellent written communication skills

Ability to manage time effectively

Detail-oriented

Proactive

Education

Diploma/Degree in Business Administration or related field

Tools

Photoshop

Illustrator

Job description

Key Responsibilities

• Provide timely and professional responses to customer inquiries via online chat, email, and other written communication channels.
• Manage real-time customer service on company websites and online platforms, ensuring a smooth customer experience.
• Escalate complex or unresolved issues to senior team members or relevant departments for prompt resolution.
• Ensure all communication aligns with the company’s service standards, tone, and policies.
• Support e-commerce operations, including assisting with promotional campaigns and stay updated with e-commerce trends, customer engagement practices, and digital design tools.
• Gather and report customer feedback, recurring issues, and suggestions to help improve services and platforms.
• Create, edit, and enhance digital content (e.g. product photos, promotional banners, social media posts) using Photoshop, Illustrator, or similar tools.
• Prepare regular reports on customer service activities, feedback, and recuring issues monthly.
• Assist in overall E-Commerce related matters.
• Carry out any assignments that will be delegated by the Senior Executive, E-Commerce / Head of Department or Management from time to time.

Requirements

• Diploma/Degree in Business Administration, E-Commerce, Marketing, Communications, or related field.
• 1–2 years of experience in e-commerce, online customer service, or digital platforms preferred (fresh graduates are encouraged to apply).
• Excellent written communication skills in English, Bahasa Malaysia (additional language proficiency is an advantage).
• Familiarity with e-commerce platforms, online chat systems, and digital service tools.
• Ability to work independently, multitask, and manage time effectively.
• Detail-oriented, proactive, and adaptable in a fast-paced online environment.
• Photo Editing Experience will be added advantage.
• Possess with own transport .