Junior Customer Service Executive - Manufacturing

JAC Recruitment; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A multinational company in Selangor is looking for a Junior Customer Service Executive to join its dynamic team. The successful candidate will manage customer inquiries, prepare quotations, and assist in sourcing spare parts. Ideal candidates should have a diploma, previous customer service experience, and excellent communication skills. Fluency in English and a positive attitude are essential for thriving in this fast-paced, multicultural environment.

Qualifications

• Prior experience in customer service or sales support roles with a commercial mindset.
• Fluent in written and spoken English; proficiency in additional Asian languages is an advantage.
• Positive, can-do attitude with a willingness to learn and grow.

Responsibilities

• Manage and respond to customer inquiries, ensuring timely and effective support.
• Collaborate closely with the engineering team to enhance overall team performance.
• Assist in sourcing spare parts and negotiating with suppliers.

Skills

Customer service experience

Interpersonal skills

Communication skills

Multitasking

Proficiency in Microsoft Office

Education

Diploma qualification

Job description

Company Overview

A Multinational company based in Petaling Jaya is seeking for a Junior Customer Service executive to join our client dynamic team. This role offers a unique opportunity to work closely with international teams and play a key part in supporting customer service operations. The ideal candidate will be a proactive team player with a commercial mindset, eager to learn and thrive in a fast-paced, multicultural environment.

Job Responsibilities

• Manage and respond to customer inquiries, ensuring timely and effective support.
• Prepare quotations in collaboration with European offices and follow up on purchase orders and logistics coordination.
• Assist in sourcing spare parts, negotiating with suppliers, and preparing cost estimates when required.
• Build and maintain strong relationships with customers and suppliers to ensure smooth communication and service delivery.
• Collaborate closely with the engineering team to enhance overall team performance and project outcomes.
• Provide support to senior team members on various ad-hoc tasks and administrative matters.

Job Requirements

• Minimum Diploma qualification.
• Prior experience in customer service or sales support roles with a commercial mindset.
• Proficient in Microsoft Office and computer literate.
• Positive, can-do attitude with a willingness to learn and grow.
• Strong team player with excellent interpersonal and communication skills.
• Fluent in written and spoken English; proficiency in additional Asian languages is an advantage.
• Ability to multitask, prioritize effectively, and remain customer-focused in a fast-paced environment.