Junior Customer Service Executive

Sunrise & Co; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading sports goods distributor in Kuala Lumpur is seeking a Junior Customer Service Executive to enhance customer interactions across Southeast Asia. The ideal candidate will have 1–2 years of customer service experience and communicate effectively in English, Bahasa Malaysia, and Mandarin or Cantonese. This role offers the chance to work in a dynamic environment within a reputable company.

Benefits

Opportunity within a company with a solid track record

Join a market leader within Apparel & Sporting Goods

Qualifications

• 1–2 years in customer service/support role, preferably e-commerce.
• Empathy, patience, and ability to follow guidelines.

Responsibilities

• Respond to customer queries via email/chat/messaging.
• Escalate complex tickets to Senior CS.
• Update customer records and assist with returns/refunds.

Skills

Customer service experience

Good communication in English

Good communication in Bahasa Malaysia

Good communication in Mandarin/Cantonese

Familiarity with ticketing tools

Job description

Sunrise Group is one of the largest wholesalers and distributors of branded sports goods in Asia representing internationally renowned brands i.e. Yonex and Mikasa. Sunrise has presence in 15 countries of South East Asia, South Asia and East Asia, through its associate companies and distributorships.

With its mission statement “to be the No. 1 sports good and lifestyle company in Asia, providing a healthy lifestyle”, Sunrise is dedicated to the sale of high-quality, authentic sports equipment, and also to the development and promotion of an active sports lifestyle. Along with Yonex, Sunrise sponsors many international tournaments throughout the year and many impressive athletes on their quest to victory.

The Role

Role Overview

We are looking for a Junior Customer Service Executive to join our regional team based in Malaysia. You will support customer interactions across multiple Southeast Asian markets, ensuring quick and accurate responses while delivering excellent customer experiences.

Role purpose

To provide day-to-day customer support for all markets, handling standard enquiries, order tracking, basic returns/refunds, under supervision of Senior CS across markets (MY, SG, ID, HK, VN).

Key responsibilities

• Respond to customer queries (pre-sales, post-sales, order status, basic issues) via email/chat/messaging
• Escalate more complex tickets to Senior CS
• Follow existing processes, maintain service level agreements (SLAs)
• Update customer records, assist with returns/refunds procedure
• Gather feedback/common issues to feed into Senior CS/Ops
• Maintain target SLAs for response time, resolution time, and issue tagging accuracy

Ideal Profile

Skills & experience

• 1–2 years in customer service/support role (preferably e-commerce)
• Good written and verbal communication in English + Bahasa Malaysia + Mandarin/Cantonese; other languages a plus
• Basic familiarity with ticketing tools
• Empathy, patience, ability to follow guidelines

Reports to: Senior Customer Service Executive

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Join a market leader within Apparel & Sporting Goods