Junior Customer Experience Supervisor - Cantonese Speaking (Remote in Malaysia)

QEW Group; Putrajaya; Remote; MYR 100,000 - 150,000; Full time

Job summary

A customer service organization seeks a Junior Customer Experience Supervisor in Malaysia. The role involves handling customer queries and supporting merchants on a platform. Candidates should have 1-2 years of customer support experience, be fluent in English and Cantonese, and possess strong problem-solving skills. Flexible working hours are required, including weekends.

Qualifications

• 1-2 years of experience in customer support, preferably in call centres or fintech.
• Availability to work flexible hours, including weekends.
• Customer-focused with a positive attitude.

Responsibilities

• Respond to customer queries via phone, email or chat.
• Identify and troubleshoot issues customers encounter.
• Capture and report product issues or discussions from customers.
• Work with the Operations team to resolve technical issues.
• Support management with insights and recommendations.

Skills

Customer support experience

Fluent in English and Cantonese

Multitasking

Problem-solving skills

Attention to detail

Tools

Excel

Google Sheets

HubSpot

Tableau

Job description

Junior Customer Experience Supervisor - Cantonese Speaking (Remote in Malaysia)

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As a Customer Experience Specialist, you will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub’s platform and services.

Key Responsibilities

• Respond to customer queries in a timely manner via phone, email or chat.
• Identify and troubleshoot issues that customers may encounter while using the service.
• Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
• Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.
• Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.

Requirements

• 1-2 years of experience in customer support (call centre or fintech experience highly preferred).
• Fluent in English and Chinese, with Cantonese speaking a plus.
• Familiar with using Excel and Google Sheet; basic exposure to HubSpot and Tableau is an advantage.
• Ability to multitask and prioritise in a fast‑paced environment.
• Strong problem‑solving skills and attention to detail.
• Customer‑focused with a positive attitude.
• Availability to work flexible hours, including weekends.
• Based in Malaysia and eligible to work in Malaysia.