Junior Content Moderator (Mandarin Speaker)

Cognizant; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading tech company in Kuala Lumpur is seeking a Brand Safety and Platform Specialist. The role involves ensuring the safety of online platforms through effective bilingual communication in Mandarin and English. Candidates will monitor content, collaborate with teams, and participate in rotational shifts, contributing to a secure user environment. Strong analytical skills and attention to detail are essential for success in this position.

Qualifications

• Proficient in reading, writing, and speaking Mandarin and English.
• Ability to type in both traditional and simplified Chinese characters.
• Strong analytical skills to address safety concerns.
• Keen eye for detail for accuracy in translations.
• Adaptable to work in rotational shifts.
• Excellent communication skills for diverse collaboration.

Responsibilities

• Monitor and analyze online content for compliance.
• Collaborate with teams to resolve safety issues.
• Utilize Mandarin and English for translation.
• Investigate safety breaches and report findings.
• Implement measures to prevent safety incidents.
• Engage with users for feedback on safety.
• Stay updated on industry trends in brand safety.
• Train team members on safety procedures.
• Maintain documentation for safety processes.
• Assist in developing safety features.
• Communicate updates on safety to stakeholders.
• Participate in rotational shifts for continuous support.
• Contribute to creating a safe online environment.

Skills

Proficiency in Mandarin

Proficiency in English

Analytical skills

Attention to detail

Problem-solving skills

Communication skills

Job description

Job Summary

Join our dynamic team as a Brand Safety and Platform Specialist where you will play a crucial role in ensuring the safety and integrity of our online platforms. With a focus on Mandarin and English language skills you will contribute to maintaining a secure environment for our users. This role requires rotational shifts and offers a work-from-office model providing a collaborative and engaging work environment.

Responsibilities

• Monitor and analyze online content to ensure compliance with brand safety guidelines and standards.
• Collaborate with cross-functional teams to address and resolve safety issues on the platform.
• Utilize Mandarin and English language skills to accurately translate and interpret content for safety assessments.
• Conduct thorough investigations into potential safety breaches and provide detailed reports.
• Implement proactive measures to prevent future safety incidents on the platform.
• Engage with users and stakeholders to gather feedback and improve safety protocols.
• Stay updated on industry trends and best practices in brand safety and online content management.
• Provide training and support to team members on brand safety procedures and language translation.
• Develop and maintain documentation for safety processes and guidelines.
• Assist in the development of new safety features and tools for the platform.
• Ensure timely and effective communication of safety updates and changes to relevant parties.
• Participate in rotational shifts [24/7] to provide continuous support and coverage for safety operations.
• Contribute to the overall mission of creating a safe and trustworthy online environment for users.

Qualifications

• Demonstrate proficiency in reading writing and speaking Mandarin and English to effectively manage content.
• Ability to type in both traditional and simplified Chinese characters.
• Possess strong analytical skills to assess and address safety concerns.
• Have a keen eye for detail to ensure accuracy in translations and safety assessments.
• Show adaptability to work in rotational shifts and handle dynamic work environments.
• Display a proactive approach to problem-solving and safety enhancement.
• Exhibit excellent communication skills to collaborate with diverse teams.