Junior Call Centre Agent - Contract

Career International; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading staffing agency is seeking a Junior Call Center Agent in Kuala Lumpur. You will serve as the first point of contact for banking customers, providing exceptional service and resolving inquiries. Candidates should possess strong English communication skills and a background in customer service, with educational qualifications ranging from SPM to Diploma/Bachelor. The position offers a 6-month contract that may be renewed or converted to permanent based on performance, along with various benefits such as medical insurance and annual leave.

Benefits

Shift Allowance RM260

Medical Insurance

Training Provided

Overtime Pay

Annual Leave

Medical and Hospitalization Leave

Qualifications

• Minimum 1 year of customer service experience for Diploma/Bachelor holders.
• At least 2 years of customer service experience for SPM holders.
• Good command of English required.

Responsibilities

• Deliver exceptional customer service as the first point of contact.
• Answer inquiries and resolve issues effectively.
• Guide customers in selecting banking solutions.

Skills

Fluent English

Customer service skills

Communication skills

Education

Diploma/Bachelor

SPM (credits in Math & English)

Job description

Requirement

• Location: Jalan Raja Laut & Jalan Ampang, Kuala Lumpur
• Working hour: 8am-11pm (rotational shift) | 5 days per week
• Language: Fluently English (Local Malaysian)
• Education & Experience: SPM (credits in Math & English) min 2 years customer service. Diploma/Bachelor min 1 year customer service.
• Terms: Contract 6 months renewable or permanent based on performance.

Responsibility

As a Junior Call Center Agent, you will be the first point of contact for our valued banking customers. Your primary responsibility is to deliver exceptional service, answer inquiries, resolve issues and handle inbound call.

• Good command of English and ability to interact with all levels in the organization. To provide friendly and professional assistance to customers via phone, email, or chat, addressing their banking needs and inquiries.
• Stay informed about our banking products and services, enabling you to guide customers effectively in choosing the right solutions for their financial goals.
• Efficiently and effectively resolve customer issues, ensuring their satisfaction and retention.
• Accurately record customer interactions and transactions while maintaining confidentiality and data security.
• Adhere to all banking regulations and policies to ensure the integrity and security of customer accounts and transactions.
• Work collaboratively with team members to achieve customer service goals and provide seamless support.

Benefits

• Shift Allowance RM260
• Contract 6 months renewable or convert to permanent based on performance
• Annual Leave
• Medical and Hospitalization Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Training Provided
• Overtime Pay