Junior Business Analyst

NielsenIQ; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A data analytics company in Kuala Lumpur is seeking a Junior Business Analyst/Customer Support Analyst. The role involves managing customer relationships, ensuring timely query resolution, and leveraging analytical skills to enhance deliverables. Fresh graduates with a relevant Bachelor's degree are encouraged to apply. This position offers exposure to diverse markets and collaborative teamwork.

Qualifications

• Open to fresh graduates.
• Good organization skills, meeting deadlines, and a team player.
• Basic understanding of AI tools for productivity.

Responsibilities

• Execute and monitor delivery management and service-related tasks.
• Ensure query resolution and deliver data as per customer terms.
• Manage customer queries across markets and categories.
• Work closely with NielsenIQ teams to identify resolutions.

Skills

Analytical skills

Organizational skills

Problem-solving skills

Project management aptitude

Communication skills

Microsoft Excel

English proficiency

Education

Bachelor's Degree in Business Administration/Analytics, Mathematics, Statistics, Economics or Engineering

Tools

MS Office (Excel, PPT)

Job description

Job Title: Junior Business Analyst/Junior Customer Support Analyst, Customer Success Team, Malaysia

Jr. Customer Support Analyst will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are addressed efficiently through NielsenIQ proprietary platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience.

RESPONSIBILITIES

• The person will execute, monitor, and continuously improve the delivery management and service‑related tasks assigned to the workstream as report, database management, and data quality checks.
• Become an expert on NIQ processes and methodologies, playing an active role in improving deliverables quality & efficiency.
• Ensuring query resolution and delivering data/information as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan.
• Responsible for Triaging of customer queries/ request (data, resolution, snapshots) across markets and customer category groups and tracking actions for improvement as needed
• Working closely with other NielsenIQ teams to identify resolutions.
• Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design.
• Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline.
• Operate in a hybrid physical-virtual and multi‑cultural environment, liaising with stakeholders and colleagues.

A LITTLE BIT ABOUT YOU

A successful Jr. Customer Support Analyst manages 1‑5 customers and/or 1‑3 NIQ markets and will be responsible for deliveries and quality query resolution; will ensure timely query resolution, delivery of snapshots/ decks and effective change management in order to standardize and automate the deliverables. Candidate is expected to identify, investigate and co‑ordinate data resolution, process or product related changes/ queries, and be the first point of contact (through CSO/ MSD) for designated customers, ensuring efficient customer experience.

QUALIFICATIONS

• Open to fresh graduates. Bachelor's Degree with preference to Business Administration/ Analyst, Mathematics, Statistics, Economics; or Bachelor Engineers
• Analytical skills and aptitude for data and operational processes
• Good organization skills, meeting deadlines, and team player
• Analytical and problem‑solving skills
• Project management aptitude (critical path, task sequencing, problem solving, etc.)
• CPG Knowledge is a plus
• Basic MS Office (Excel, PPT)
• English language proficiency: writing and verbal
• Basic understanding and ability to use AI tools for productivity and problem‑solving

SOFT SKILLS

• Communicate clearly with customers
• Consistency, accuracy, proactivity and attention to detail is a must
• Ability to translate technical details from different customer contexts
• Build network relationships in multi‑cultural environment
• Troubleshooting using Influencing skills
• Ability to work under pressure and ask for support when required
• Logical thinking and adaptability with Transformation mindset