Junior Account Manager — ShopeeFood (Fresh grads welcome!)

Shopee; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce platform in Kuala Lumpur is seeking a motivated individual to manage and grow a portfolio of SMB merchants. This role involves activating merchants through outreach, assisting with onboarding, and monitoring merchant activity to drive performance. The ideal candidate is a fresh graduate or has up to 2 years of experience, has strong communication skills in English and potentially other languages, and is eager to learn in a fast-paced environment.

Benefits

Competitive base salary

On-the-job training

Career growth opportunities

Qualifications

• Fresh grads or 1–2 years’ experience in sales, FMCG or telco.
• Interest in e-commerce and digital payments.
• Comfortable in a fast-paced, entrepreneurial environment.

Responsibilities

• Manage a portfolio of SMB merchants to increase activation and transactions.
• Send mass communications and conduct follow-ups with merchants.
• Assist merchants with onboarding and monitor their activity.

Skills

Positive can-do attitude

Strong eagerness to learn

Good presentation skills

Basic business acumen

Fluent in English

Ability to converse in Bahasa Melayu, Mandarin

Education

Diploma / Bachelor’s degree

Job description

About The Team

Manage and grow a portfolio of long-tail SMB merchants (non-key accounts) to increase activation, transaction volume, GMV/revenue, and participation in platform campaigns and initiatives. You’ll use high-volume outreach plus targeted personal engagement to activate merchants, improve performance, and keep them engaged.

Job Description

• Send mass communications (in-app push, WhatsApp broadcasts, email) to inform merchants about onboarding, promotions, and product updates.
• Conduct targeted follow-ups via phone or personal WhatsApp messages to convert higher-potential merchants and resolve issues.
• Assist merchants with onboarding: guide sign-up, menu setup, and order handling until they are able to take orders independently.
• Monitor merchant activity daily and re-engage merchants with low or no transactions.
• Enroll merchants into relevant campaigns and run standard reactivation sequences.
• Maintain accurate records in the CRM after each contact and update merchant status.
• Produce weekly reports on portfolio performance, key issues, and suggested actions.

Requirements

What we’re looking for — must-haves

• Positive can-do attitude with strong eagerness to learn, coachable, resilient and target-driven.
• Diploma / Bachelor’s degree in any field. Business, Commerce or Marketing is a plus.
• Fresh grads or up to 1–2 years’ experience (sales, FMCG or telco preferred but not required).
• Interest in e-commerce and digital payments.
• Good presentation and basic business acumen.
• Comfortable working in a fast-paced, entrepreneurial environment.
• Excellent command of English, the ability to converse fluently in other languages (e.g.: Bahasa Melayu, Mandarin) to communicate with merchants from diverse backgrounds
• Flexible to work on-ground during peak periods or as business needs require.

What You’ll Get

• Competitive base salary plus performance incentives.
• On-the-job training and mentorship to grow your sales and account management skills.
• Real ownership and room to progress quickly within the team.
• Exposure to cross-functional projects and a fast-paced product environment.

Why join us?

• Be part of a high-impact team where your work directly grows the business.
• Fast career growth for those who deliver and show the right attitude.
• Supportive team culture focused on learning and outcomes, not just paperwork.