JPAC ITSM Team Lead: Service Delivery & Improvement

enablesGROUP; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading technology organization is seeking an ITSM Team Leader to oversee IT service delivery across the JPAC region, including Malaysia. This role involves leading a team of support engineers, managing ITIL processes, and ensuring high-quality service to meet business expectations. The ideal candidate must have 5+ years in IT service management, strong leadership skills, and proficiency in IT tools like Microsoft 365 and Azure. Familiarity with multiple Asian languages is a plus. Join us in driving service improvements and achieving operational excellence.

Qualifications

• 5+ years in IT Service Management or IT Operations, with at least 2 years in a supervisory role.
• Strong understanding of ITIL processes and frameworks.
• Experience managing IT support teams across multiple locations.

Responsibilities

• Lead and develop a team of 2 support engineers.
• Ensure high-quality service delivery.
• Monitor SLA/KPI performance for the JPAC region.

Skills

IT Service Management

Team Leadership

Communication Skills

Stakeholder Management

Problem Solving

ITIL Processes

Tools

Microsoft 365

Azure

Job description

A leading technology organization is seeking an ITSM Team Leader to oversee IT service delivery across the JPAC region, including Malaysia. This role involves leading a team of support engineers, managing ITIL processes, and ensuring high-quality service to meet business expectations. The ideal candidate must have 5+ years in IT service management, strong leadership skills, and proficiency in IT tools like Microsoft 365 and Azure. Familiarity with multiple Asian languages is a plus. Join us in driving service improvements and achieving operational excellence.