JOB TITLE: Customer Service Advisor

E-Infomedia Solutions; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Penang is seeking candidates with strong customer service skills to provide support through calls, emails, and live chats. Ideal applicants should possess excellent communication abilities in Cantonese and English, and have a passion for helping customers. Fresh graduates and those with relevant experience are welcome to apply. This role emphasizes a solutions-oriented mindset and the ability to handle multiple tasks effectively.

Qualifications

• Professional customer service skills and passion for delivering exemplary experiences.
• Excellent written and verbal communication skills in Cantonese and English.
• Basic knowledge of social media platforms and computer operations.

Responsibilities

• Resolve customer queries through call, email, or live chat.
• Provide inbound support and maintain communication with customers.
• Assist in business communication and workflow.

Skills

Customer service skills

Communication skills

Multi-tasking

Problem-solving

Social media knowledge

Education

SPM or Diploma

Job description

Responsibilities

• Possess professional customer service skills; solutions mindset, multi‑tasking, passion for customers and ability to deliver exemplary customer experience.
• Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat.
• Basic knowledge on Social media platforms as well as computer operations.
• Excellent written and communication skills in Cantonese and English language.
• Inbound calls, email and chat support experience as an advantage.
• Experience with business communication.
• SPM, Diploma, Fresh graduate and related job experiences can actively apply.