Japanese speaking Customer Relations Executive Cum Medical Service Staff

Wellbe Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare service provider in Kuala Lumpur is seeking a Japanese speaking Customer Relations Executive. This role involves attending to Japanese members as an interpreter for medical consultations, providing medical support, and handling administrative duties. Candidates must possess strong Japanese language skills (JLPT N2 preferred), be fluent in English, and have at least 1 year of working experience. The position requires 24-hour standby rotations, with benefits including medical insurance, parking, and a convenient office location next to an LRT station.

Benefits

Parking

Medical insurance

Health screening medical check-up

Yearly increment

Handphone allowance

Overtime allowance

Qualifications

• Strong Japanese language skill is a must, preferably JLPT N2 & above.
• Fluent in English and good in Bahasa.
• At least 1 year working experience in any industry.

Responsibilities

• Attend Japanese members to the hospital as an interpreter.
• Provide medical support and handle hospital procedures.
• Support police reporting as an interpreter for accidents.
• Provide general administrative and operational support.
• Answer phone calls and handle email correspondence.

Skills

Strong Japanese language skill

Fluent in English

Good in Bahasa

Administrative skills

Education

Certificate, Diploma or Degree in any field

Job description

Japanese speaking Customer Relations Executive Cum Medical Service Staff

Main duties and responsibilities are attending our Japanese members to the hospital as a Interpreter for doctor consultation.

Providing medical support to Japanese members including handle hospital’s procedures, insurance claiming etc.

Providing police reporting support as interpreter for Japanese customers who involve in car accident.

Handling documents and data input computer system in Japanese & English.

Provide general administrative and operational support for assigned task.

Answering phone calls, handling e‑mail correspondence & ad-hoc duties.

This duties need to 24 hour Standby rotational shift, providing support during non-working hour and Weekend or public holiday.

Requirements:

Strong Japanese language skill is a Must. Prefer JLPT N2 & above.

Fluent in Japanese and Good in English, Bahasa.

Prefer at least 1 year working experience in any industry.

Candidate must possess at least a Certificate, Diploma or Degree in any field.

Willing to travel.

Official Working Hours: 5 days a week (8:00 am - 5:00 pm)

Off day Saturday & Sunday, twice per week.

Nature of business: Risk management, Medical service communication & Insurance agent.

Benefit: Parking, Medical insurance, Health screening medical check-up, Medical, yearly increment, handphone allowance & overtime allowance, office 1 minute next to LRT station.