Japanese / Korean Speaking Travel Customer Support

EPS Malaysia; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A travel services company is seeking a Japanese/Korean speaking Customer Service Representative to join their team in Kuala Lumpur. The role involves providing exceptional support by handling inquiries about hotel bookings and travel assistance in Japanese and English. Candidates should have a degree or relevant experience in the travel industry, proficiency in Japanese (JLPT N2), and strong customer service skills. A comprehensive training program will be provided for newcomers.

Benefits

Basic Salary: RM 7,500 – RM 10,000

Monthly performance-based incentives

Medical insurance

Annual and medical leave

One-way flight ticket to Malaysia

2 weeks hotel accommodation for expatriates

Qualifications

• Preferably a degree holder with 3-6 months of relevant experience.
• Strong customer service orientation with a professional attitude.
• JLPT N2 or above in Japanese.

Responsibilities

• Respond to customer inquiries through various channels in Japanese.
• Assist customers with hotel bookings and travel inquiries.
• Resolve customer issues promptly and professionally.

Skills

Customer service orientation

Verbal communication in Japanese

Written communication in Japanese

English proficiency

Detail-oriented

Computer navigation skills

Internet research skills

Education

Degree holder preferred

2 years of experience in a similar role

Job description

Japanese / Korean Speaking Travel Customer Support

Japanese Speaking – Travel Industry (Hotel Reservation Customer Service)

Position Overview

We are seeking a Japanese/Korean speaking Customer Service Representative to join Travel Account team. In this role, you will deliver exceptional customer support by handling inquiries related to hotel bookings, cancellations, itinerary adjustments, and general travel assistance. You will communicate effectively in both Japanese or Korean and English, ensuring a smooth customer experience while adhering to company policies and service standards.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in both Japanese and English
• Assist customers with hotel bookings, itinerary changes, and travel-related inquiries
• Provide accurate information regarding hotel policies, rates, and promotional offers
• Resolve customer issues promptly and professionally, escalating complex cases when required
• Maintain accurate and detailed records of all customer interactions
• Listen attentively to customer needs, demonstrate empathy, and build rapport
• Clarify customer requirements and use available tools/resources to provide appropriate solutions

Training

A comprehensive training program (3–4 weeks) will be provided after joining. Even candidates without prior experience can feel confident starting, with hands‑on training to get you up to speed.

Work Location

Kuala Lumpur, Malaysia

Requirements

• Preferably a degree holder with 3–6 months of relevant travel industry experience
  • College-level applicants with at least 2 years of solid experience in a similar role will also be considered
• Strong customer service orientation with a professional and courteous attitude
• Excellent computer navigation, keyboarding, and internet research skills
• Strong verbal and written communication skills in both Japanese and English
• Japanese language proficiency: JLPT N2 or above
• Detail-oriented and dependable

Working Hours

• Rotating shifts between 7:00 AM–10:30 PM
  • 8 working hours + 1-hour lunch + 30-minute break
• Workdays: Monday to Sunday (5 working days, 2 days off)
• Working hours may change in the future.

Compensation & Benefits

• Basic Salary: RM 7,500 – RM 10,000
• KPI Incentives: Monthly, performance-based (up to RM300)
>Medical insurance (medical card provided)
• Annual leave + Medical leave
• One‑way flight ticket to Malaysia provided
• 2 weeks hotel accommodation covered for expatriates