Japanese Customer Support Specialist (Office-Based)

Two95 International Inc.; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading online shopping platform in Cyberjaya, Malaysia is seeking a Japanese Customer Support Executive. The role involves handling customer queries via chat, email, and calls in Japanese. Candidates should have JLPT N1 certification or be native Japanese speakers. This full-time position offers a competitive salary of RM 8,000 to RM 9,000, along with various allowances and benefits, including comprehensive medical coverage and employment visa support.

Benefits

RM 500 transportation allowance

Shift allowance for afternoon shifts

Comprehensive medical benefits

Maternity & paternity leave

1-week hotel accommodation upon arrival (for expats)

Qualifications

• Must handle queries via chat, email, and calls in Japanese.
• Professional communication and customer handling are required.
• Willingness to relocate to Malaysia.

Responsibilities

• Provide solutions and support for online shopping experiences.
• Work in rotational shifts to cater to global customers.

Skills

Fluent in Japanese

Customer service skills

Professional communication

Education

JLPT N1 certification or native Japanese speaker

Job description

A leading online shopping platform in Cyberjaya, Malaysia is seeking a Japanese Customer Support Executive. The role involves handling customer queries via chat, email, and calls in Japanese. Candidates should have JLPT N1 certification or be native Japanese speakers. This full-time position offers a competitive salary of RM 8,000 to RM 9,000, along with various allowances and benefits, including comprehensive medical coverage and employment visa support.