Japan Order Management Lead

BD Mexico; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading medical technology company in Kuala Lumpur is seeking a Team Leader for Order Management. This role involves managing the order management function, leading a team, complying with regulations, and ensuring operational efficiency. The ideal candidate should have a bachelor's degree in a relevant field, extensive customer service experience, and bilingual skills in English and Japanese. Join us to contribute to innovative healthcare solutions.

Benefits

Inclusive work culture

Growth opportunities

Competitive salary

Qualifications

• Minimum 8 years in customer service, with 1–2 years managing a team.
• Fluent in English and proficiency in Japanese is essential.
• Experience working in a cross-functional and international multi-site environment.

Responsibilities

• Set-up and operationalize the Japan order management team and processes.
• Conduct regular meetings with Key Stakeholders to update on performance.
• Lead and manage the associates and operations related to order management.

Skills

Customer service orientation

Analytical skills

Interpersonal communication

Project management

Team management

Education

Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related discipline

Job description

A leading medical technology company in Kuala Lumpur is seeking a Team Leader for Order Management. This role involves managing the order management function, leading a team, complying with regulations, and ensuring operational efficiency. The ideal candidate should have a bachelor's degree in a relevant field, extensive customer service experience, and bilingual skills in English and Japanese. Join us to contribute to innovative healthcare solutions.