Japan Corporate Client Services Specialist

American Express; Kuala Lumpur; Hybrid; MYR 80,000 - 110,000; Full time

Job summary

A global financial services firm is seeking a dedicated individual to join their team in Kuala Lumpur. In this role, you will manage the setup and maintenance of commercial client accounts while ensuring compliance with regulations. The ideal candidate will be fluent in Japanese and possess strong critical thinking skills. This position offers a competitive salary, bonus incentives, and comprehensive benefits focusing on your well-being and professional growth.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, and vision insurance

Flexible working model

Career development opportunities

Qualifications

• Strong growth mindset with ownership of own career.
• Fluency in speaking, reading, and writing Japanese.
• Excellent critical thinking, time management, and analytical skills.
• Experience in reporting process-related metrics.
• High attention to detail with agile problem-solving mindset.

Responsibilities

• Manage and process Commercial Client Setup and Maintenance.
• Liaise with internal teams to gather client request information.
• Perform checks against Corporate Client Requests to ensure compliance.
• Support the servicing needs of Global, Large, and middle market clients.
• Drive improvements in customer experience and service levels.

Skills

Strong growth mindset

Fluency in Japanese

Excellent critical thinking skills

Excellent verbal and written communication skills

High attention to detail

Ability to manage own work

Job description

A global financial services firm is seeking a dedicated individual to join their team in Kuala Lumpur. In this role, you will manage the setup and maintenance of commercial client accounts while ensuring compliance with regulations. The ideal candidate will be fluent in Japanese and possess strong critical thinking skills. This position offers a competitive salary, bonus incentives, and comprehensive benefits focusing on your well-being and professional growth.