ITSM Leader: Service Governance & Cloud Excellence

CTOS; Kuala Lumpur; On-site; MYR 100,000 - 140,000; Full time

Job summary

A leading Credit Reporting Agency in Malaysia seeks a Manager for IT Service Management. The role oversees ITSM governance and includes responsibilities across Incident, Change, and Asset Management. The ideal candidate will have over 8 years of experience, relevant ITIL certifications, and strong leadership abilities. Promoting operational excellence and ensuring alignment of IT operations with business objectives are key focuses. The agency values innovation and continuous improvement in a dynamic environment.

Benefits

Dynamic work environment

Opportunities for professional development

Qualifications

• 8+ years of experience in IT Service Management and IT Operations.
• Proven experience managing incidents, changes, and service delivery contracts.
• Working familiarity with financial services or regulated industries.

Responsibilities

• Own governance and continuous improvement of ITSM processes.
• Chair governance forums and define service portfolios.
• Implement frameworks for incident, problem, and knowledge management.

Skills

Leadership skills

Problem-solving

ITIL knowledge

Stakeholder management

Analytical skills

Education

Bachelor’s degree in Computer Science or related field

ITIL Intermediate certifications

Tools

ServiceNow

Jira Service Management

LANDesk

Job description

A leading Credit Reporting Agency in Malaysia seeks a Manager for IT Service Management. The role oversees ITSM governance and includes responsibilities across Incident, Change, and Asset Management. The ideal candidate will have over 8 years of experience, relevant ITIL certifications, and strong leadership abilities. Promoting operational excellence and ensuring alignment of IT operations with business objectives are key focuses. The agency values innovation and continuous improvement in a dynamic environment.