ITIL Incident Manager — ITSM & Major Incident Lead

CIMB Bank Berhad; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

CIMB Bank Berhad in Kuala Lumpur, Malaysia seeks an ITIL Incident Manager to lead incident, problem, change, and configuration management within the ITIL framework. The role covers CIMB’s IT policy adherence and cross‑regional collaboration to restore services quickly.

You will drive standardized ITSM practices, manage major incidents, and provide KPI‑driven reporting. Strong English communication and 24x7 availability are required.

Qualifications

• Bachelor's degree in Computer Science/IT or IT equivalent.
• ITIL v3 Foundation and ITIL v3 Intermediate certifications.
• Minimum 3 years in Incident/Problem Lead or similar role.
• Working knowledge of Incident/Problem/Change Management ITIL v3.

Responsibilities

• Own and drive Incident Management process tasks across CIMB IT policies and regional operations.
• Coordinate incident management activities across Malaysia and regions, escalating risks and issues.
• Lead major incident handling (P1/P2), coordinating technical resources for recovery within SLA.
• Provide incident and major incident reporting (KPIs and SLAs) and liaise with stakeholders.

Skills

MS Office

English proficiency

Networking basics

Mainframe/AS400

Unix/Wintel

Education

Bachelor's Degree in Computer Science/IT

ITIL v3 Foundation Certificate

ITIL v3 Intermediate in IT Service

Tools

MS Office

Job description

CIMB Bank Berhad in Kuala Lumpur, Malaysia seeks an ITIL Incident Manager to lead incident, problem, change, and configuration management within the ITIL framework. The role covers CIMB’s IT policy adherence and cross‑regional collaboration to restore services quickly.

You will drive standardized ITSM practices, manage major incidents, and provide KPI‑driven reporting. Strong English communication and 24x7 availability are required.