IT User Support Engineer II — Global Helpdesk & Networks

Ultra Clean Technology; Simpang Ampat; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology company in Malaysia is seeking an Engineer II, IT User Support to provide technical assistance to users. Key responsibilities include troubleshooting technical issues, managing user accounts, and hardware maintenance. Ideal candidates possess a Bachelor's degree in computer science and experience with Microsoft systems. Join a diverse workplace committed to innovation and customer satisfaction.

Qualifications

• Organized and meticulous.
• Good coordination and interpersonal skills.
• Good team player with minimal supervision.

Responsibilities

• Provide technical support to local and global users.
• Diagnose and resolve hardware and software issues.
• Install and maintain computer hardware and software.

Skills

Technical Support

Troubleshooting

Hardware Maintenance

User Account Management

Network Support

Customer Service

Education

Bachelor’s degree in computer science or related field

Tools

Microsoft Office 365

Windows 10

Windows 11

Server OS

Job description

A technology company in Malaysia is seeking an Engineer II, IT User Support to provide technical assistance to users. Key responsibilities include troubleshooting technical issues, managing user accounts, and hardware maintenance. Ideal candidates possess a Bachelor's degree in computer science and experience with Microsoft systems. Join a diverse workplace committed to innovation and customer satisfaction.