IT Technician

SNS Network; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology service provider in Malaysia is seeking a dedicated technician to provide client support and troubleshoot hardware and software issues. The ideal candidate will have a diploma or equivalent and at least 1 year of experience, although fresh graduates are welcome. Responsibilities include diagnosing technical issues, performing repairs, and providing onsite service as needed. Benefits include employee shares option, KPIs, and various leaves. This role is vital to enhancing customer satisfaction and ensuring efficient service delivery.

Benefits

Employee Shares Option Scheme (ESOS)

KPI rewards

Annual Bonus

Medical Claim

Overseas Trip opportunities

Salary Review – Twice per year

Qualifications

• Minimum 1 year of experience in related field.
• Fresh graduates are welcome to apply.
• Experience with Apple/Samsung products is an advantage.

Responsibilities

• Provide client support and technical issue resolution.
• Diagnose and troubleshoot hardware and software issues.
• Perform onsite service at clients' locations as needed.

Skills

Troubleshooting hardware and software

Good communication skills

Customer-oriented skills

Analytical skills

Education

Diploma, Bachelor's Degree, or equivalent in relevant field

Job description

Qualifications

• Academic degree: Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology, Science & Technology or equivalent.
• Knowledge in troubleshooting hardware and software.
• At least 1 year(s) of working experience in the related field.
• Fresh graduate applicants are welcome.
• Self‑starter, responsible, analytical with good‑attitude.
• Good communication and technical skills with consultative skills and customer‑oriented skills.
• Initiative, fast learner and confident.
• Experience and knowledge in Apple/Samsung products will be an added advantage.
• Willingness to work on rotational shift, weekend and public holiday.

Vacancies area

• Apple Authorised Service Centre @ 3 Two Square, Petaling Jaya, Selangor.
• Samsung Authorised Service Centre @ 1 Utama Shopping Centre.

Responsibilities

• Provide client support and technical issue resolution on products and services.
• Diagnose and troubleshoot hardware and software issues and repair devices.
• Identify and correct or advise on operational issues in client computer systems.
• Perform onsite service at clients' locations as and when required.
• Undertake any‑hoc assignments as and when required.

Benefits

• Employee Shares Option Scheme (ESOS)
• KPI rewards
• Annual Bonus
• EPF, SOCSO, EIS
• Medical Claim
• Overtime Claim
• Annual Leave/ Medical Leave/ Wedding Leave, etc.
• Staff Purchase Scheme
• Product Training: Apple/Intel/Microsoft/APC, etc.
• Oversea Trip: Asia, America, Australia, Europe.
• Salary Review – Twice per year