IT Technician

Macserve System Sdn. Bhd.; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading IT solutions provider in Kuala Lumpur is seeking a full-time IT Technician to deliver exceptional IT support and troubleshooting. The ideal candidate needs at least 1 year of experience and expertise in diagnosing Macintosh systems. Join a supportive work environment that values teamwork and professional growth.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for professional development

Qualifications

• Minimum 1 year of experience in IT support or technician role.
• Hands-on experience with hardware and software troubleshooting.
• Ability to operate on MacOS and common operating systems.

Responsibilities

• Respond to and resolve IT support requests efficiently.
• Diagnose and troubleshoot Macintosh hardware and software issues.
• Provide end-user training and support.
• Document all IT support activities.

Skills

Problem-solving

Communication

Customer service

Teamwork

Job description

Join our dynamic team as an IT Technician at Macserve System Sdn. Bhd. in Kuala Lumpur. In this full‑time role, you will be responsible for providing exceptional IT support and troubleshooting to our valued clients, ensuring the smooth operation of their technology infrastructure.

What you’ll be doing

Respond to and resolve IT support requests in a timely and efficient manner.

Diagnose and troubleshoot Macintosh hardware and software issues using Apple tools.

Perform routine maintenance and updates on client systems.

Assist with the installation and configuration of new hardware and software.

Provide end‑user training and support to ensure optimal technology utilisation.

Collaborate with the IT team to implement and maintain IT systems and policies.

Document all IT support activities and maintain accurate records.

What we’re looking for

Minimum 1 year of experience in an IT support or technician role.

Strong problem‑solving and critical‑thinking skills.

Hands‑on experience with hardware and software troubleshooting.

Excellent communication and customer‑service skills.

Operate on MacOS, common operating systems, applications, and network protocols.

Ability to work independently and as part of a team.

Able to use Apple Diagnostic Tools will be added advantage.

What we offer

At Macserve System Sdn. Bhd., we are committed to providing a supportive and fulfilling work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. Our team‑oriented culture encourages collaboration, innovation, and continuous learning.

About us

Macserve System Sdn. Bhd. is a leading provider of IT solutions and services in Malaysia. Our mission is to empower our clients with cutting‑edge technology and exceptional support, enabling them to achieve their business goals. With a team of dedicated professionals and a reputation for excellence, we are committed to delivering innovative and reliable IT services that exceed our clients’ expectations.

Apply now to become part of our growing team!