IT Technical Support

Agensi Pekerjaan Mango Global Technologies Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is seeking a Customer Support representative fluent in both English and Mandarin. The role requires handling customer inquiries through various channels and ensuring high standards of service. Candidates should possess a Diploma or above in Computer Science, Engineering, or IT. The position offers a permanent full-time contract with benefits including annual leave, medical insurance, allowances, and performance bonuses. This role is based in Kuala Lumpur.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF / SOCSO / PCB

Annual Bonus

Medical Insurance

Training Provided

Allowance Provided

Performance Bonus

Overtime Pay

Company Trip

5 Working Days

Flexible Working Hours

Qualifications

• Minimum education is a Diploma or above in Computer Science, Engineering, or IT.
• Must be able to read, write, and speak fluently in English and Mandarin.

Responsibilities

• Understand customer enquiries and respond via applicable channels.
• Manage customer escalations and ensure they are addressed appropriately.
• Follow client’s documented call flows and work processes.
• Meet all SLAs accordingly.
• Provide high-level customer service.

Skills

Fluent in English

Fluent in Mandarin

Strong customer service orientation

Education

Diploma in Computer Science/Engineering/IT

Job description

Working Hours- Rotational Working Hours (9 hours shift, 1 hour break), 5 days per week

Term: Permanent full-time

You can connect with me directly on WhatsApp me on [phone] for more details.

Requirement

Location- KL Sentral, Malaysia

Project- Telco

Role- Customer Support (Chinese)

Working Hours- Rotational Working Hours (9 hours shift, 1 hour break), 5 days per week

Minimum Education- Diploma & above - Computer Science/Engineering /IT

Salary- RM 4500 (1080 USD) + 350 KPI allowance

Term: Permanent full-time

You can connect with me directly on WhatsApp me on [phone] for more details.

Responsibility

Understand customer enquiries and respond via applicable channels: email, chat, and callbacks.

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.

Manage customer escalations and ensure that these are answered, tracked, and escalated as required.

Perform all procedures accurately, including following client’s documented call flows, work processes, data entry requirements, and complaint management processes.

Ensure all SLAs are met accordingly.

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.

Provide a high level of professionalism and competent customer service.

Able to communicate effectively with customers in a friendly and polite manner following the client’s processes.

Able to read, write, and speak fluently and spontaneously in both English and Mandarin.

You can connect with me directly on WhatsApp me on [phone] for more details.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Medical Insurance
• Training Provided
• Allowance Provided
• Performance Bonus
• Overtime Pay
• Company Trip
• 5 Working Days
• Flexible Working Hours

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