IT Technical Support Engineer

TechLab Security; Selangor; On-site; MYR 30,000 - 50,000; Full time

Job summary

A technology services provider is seeking an IT Technical Support Engineer in Malaysia, Selangor. You will provide crucial first-line technical support and troubleshoot issues related to IT systems, hardware, and software. The ideal candidate has 1-3 years of experience in IT support and is adept at Windows OS and Microsoft 365. This role ensures smooth daily operations and involves assisting users with various IT-related tasks.

Qualifications

• 1–3 years of experience in IT support or helpdesk environment.
• Good knowledge of Windows OS, Microsoft 365, and basic networking.
• Strong problem-solving skills.

Responsibilities

• Provide first-line technical support and troubleshooting.
• Ensure all computer devices are optimized and secured.
• Install, configure, and maintain IT systems and applications.

Skills

Technical support

Problem-solving

Communication

Customer service

Tools

Windows OS

Microsoft 365

Ticketing systems

Job description

Job SummaryThe IT Technical Support Engineer is responsible for providing first-line technical support, troubleshooting, and maintenance of IT systems, hardware, and software to ensure smooth daily operations. The role involves assisting end-users, managing IT assets, and supporting network and system infrastructure under minimal supervision.

Key Responsibilities

• Ensureallcomputerdevicesareoptimized,updated, andsecured(Windows/macOS, Office 365, VPNs).
• Provide onsite technical assistance for desktops, laptops, printers, and other peripherals.
• Troubleshoot and resolve hardware, software, and network issues.
• Handle password resets, system configurations, and user account management.
• Guide users on self-service tools and best practices.
• Install, configure, and maintain Windows/macOS systems and business applications.
• Ensurecompliance with IT policies and security guidelines.
• Perform hardware replacements and upgrades.
• Coordinate with vendors for warranty claims and repairs.
• Log and track tickets in the IT Service Management (ITSM) system.
• Document common troubleshooting steps in the knowledge base.
• Maintain inventory of IT assets.
• Support IT projects like office setup, system migrations, or software rollouts.
• Provide basic IT training to end-users on productivity tools.

Requirements

• 1–3 years of experience in IT support or helpdesk environment (fresh graduates with internship experience are encouraged to apply).
• Good knowledge of Windows OS, Microsoft 365, and basic networking (LAN/Wi-Fi, routers, switches).
• Familiarity with ticketing systems and remote support tools.
• Experience in troubleshooting PCs, printers, and peripherals.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service orientation.
• Able to work independently and within a team.