IT Technical Support

Two95 International Inc.; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A tech support company in Subang Jaya is seeking an IT Technical Support professional to provide on-site assistance and troubleshooting. The ideal candidate will have 1-2 years of experience, proficiency in Mandarin, and the ability to handle hardware/software issues and network configurations. A driving license for customer site visits is required. Competitive salary offered between MYR 2,500 and MYR 3,500.

Qualifications

• Minimum 1-2 years of experience in IT technical support.
• Mandarin speaking is a MUST to support customers.
• Possess a driving license with own transport for customer site visits.

Responsibilities

• Provide on-site support for production PC issues.
• Receive and update tickets according to SOP.
• Perform troubleshooting on PC hardware issues and network failures.

Skills

Troubleshooting skills

Basic hardware/software handling

Basic network/printer configuration

PC assembly and installation

Problem-solving skills

Command prompt proficiency

Education

SPM or STPM or equivalent

Job description

Job Description

IT Technical Support

Salary: MYR 2,500 - MYR 3,500

Requirements

• Candidate must possess at least SPM or STPM or equivalent.
• Minimum 1-2 years experience required in IT technical support
• Must be able to handle basic hardware / software and have trouble-shooting skills
• Must be able to handle basic hardware / software installation
• Must be able to handle basic network / printer configuration
• Possess driving license with own transport in order to travel to customer's site.
• Required language(s): English, Bahasa Malaysia, Mandarin
• Mandarin speaking is a MUST as we have Mandarin speaking customers.
• Good problem-solving skills
• PC assembly, installation, testing and troubleshooting.
• On site support for production PC issues, failures etc.
• Receive issues, update tickets accordingly to SOP, able to prioritize ticket resolution within SLA.
• Perform trouble shooting on: PC Hardware issues, network failure, bar code scanner, support windows 8-10, good in command prompt