IT Technical Support

Globetronics Technology Berhad; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company located in Bayan Lepas, Malaysia is looking for an IT Support Technician. The successful candidate will manage technical support tickets, serve as the first point of contact for users, and provide troubleshooting for hardware, software, and networking issues. Candidates should possess a diploma or degree in Computer Sciences or a related field, strong knowledge of Windows and Linux systems, and demonstrated analytical skills. Willingness to work after hours is essential to resolve urgent issues.

Qualifications

• Adapts well to emerging technologies and fast-paced environments.
• Strong interpersonal and communication skills.
• Experience in documenting and maintaining standard operating procedures.

Responsibilities

• Responding to technical support tickets and tracking their resolution.
• First point of contact for user issues concerning computer systems.
• Installing and deploying new hardware and software.

Skills

In-depth knowledge of computer hardware, software, and OS (Windows & Linux)

Hands‑on experience in Windows server administration

Basic knowledge in Linux server administration

Understanding of TCP/IP, IP addressing and LAN Technology

Strong analytical and troubleshooting skills

Education

Diploma or degree in Computer Sciences, Information Technology or a related field

Tools

Network devices configuration (Aruba, CISCO)

Job description

Qualifications

• Diploma or degree in Computer Sciences, Information Technology or a related field preferred.
• In-depth knowledge of computer hardware, software, and OS (Windows & Linux)
• Hands‑on experience in Windows server administration and basic knowledge in Linux server administration
• Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals
• Known well in OSI 7 layer and able to relate it on day-to-day troubleshooting.
• Experience in prioritize and manage the workflow.

Preferred Qualifications

• Experience in setup and configuration of various network devices such as network switch, wireless controller and access points from Aruba and CISCO.
• Experience in resolve complex problems through phone, emails or chats and provide unambiguously written instructions or technical manuals.
• Competent at documenting and maintaining standard/applications operating procedures
• Ability and willingly to cover after‑office hours and weekend support if there are any computer hardware, software and infrastructure issues.
• Initiative, enthusiasm and willingness to learn in a fluid and fast‑paced environment
• Has passion for technology and wants to make a difference with technology solutions
• Possess the ability to learn and work on changing and emerging technologies.
• Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills

Responsibilities

• Responding to technical support tickets. Keep track of the tickets until they are resolved by adhering to the agreed timelines.
• First point of contact for users for issues concerning their computer systems and equipment.
• Require to traveling for onsite or remote support multiple site office or server location.
• Installing or helping company to deploy new hardware, software, and networking systems.
• Diagnosing and troubleshooting hardware, networking, and software issues.

Responsibilities

• Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
• Proposing simple and effective solutions.
• Providing basic hardware and software training.