It Support Technician

PC Mart Sdn Bhd; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A software solutions provider in Kuala Lumpur is seeking a Junior IT Support Technician to provide online technical support for corporate customers using AutoCount and SQL Accounting software. Responsibilities include troubleshooting, installation assistance, and maintaining support records. Ideal candidates should possess a Diploma or Degree in IT or related fields, with good communication skills in English and Bahasa Malaysia. Fresh graduates are welcome to apply as training will be provided.

Benefits

On-the-job training in AutoCount/SQL Accounting systems

Exposure to corporate clients

Career growth opportunities

Performance-based allowance and incentives

Qualifications

• Fresh graduates are encouraged to apply (training provided).
• Able to work independently and handle online customer support.

Responsibilities

• Provide remote support and troubleshooting for AutoCount/SQL Accounting users.
• Assist customers with installation, setup, and configuration via TeamViewer.
• Handle support tickets, diagnose technical issues, and offer timely solutions.
• Maintain records of support activities and escalate complex issues when required.
• Communicate effectively with clients to ensure excellent customer satisfaction.

Skills

Basic understanding of AutoCount

Basic understanding of SQL Accounting software

Good problem-solving skills

Strong communication skills in English

Strong communication skills in Bahasa Malaysia

Education

Diploma or Degree in IT, Computer Science, or Accounting-related fields

Job description

Overview

PC Mart Sdn Bhd is hiring a Full time IT Support Technician role in Sungai Besi, Wilayah Persekutuan Kuala Lumpur. Apply now to be part of our team.

Company overview

We are a leading software solutions provider specializing in AutoCount and SQL Accounting systems for SMEs and corporate clients. With years of industry experience, we provide implementation, training, and technical support to ensure smooth daily operations for our customers.

Job Description

We are looking for a junior IT support personnel to join our support team. The successful candidate will provide online technical support via TeamViewer for our corporate customers using AutoCount or SQL Accounting software.

Responsibilities

• Provide remote support and troubleshooting for AutoCount / SQL Accounting users.
• Assist customers with installation, setup, and configuration via TeamViewer.
• Handle support tickets, diagnose technical issues, and offer timely solutions.
• Maintain records of support activities and escalate complex issues when required.
• Communicate effectively with clients to ensure excellent customer satisfaction.

Requirements

• Diploma or Degree in IT, Computer Science, or Accounting-related fields.
• Basic understanding of AutoCount or SQL Accounting software.
• Good problem-solving skills and attention to detail.
• Strong communication skills in English and Bahasa Malaysia. Mandarin added advantage.
• Able to work independently and handle online customer support.
• Fresh graduates are encouraged to apply (training provided).

Working Arrangement

• Work mode: Online support via TeamViewer
• Location: Office / Hybrid (depending on experience)
• Working hours: Monday – Friday, 9:00 AM – 6:00 PM, Sat, 9:00 AM – 1:00 PM

Benefits

• On-the-job training in AutoCount / SQL Accounting systems.
• Exposure to corporate clients and real-world accounting systems.
• Career growth opportunities within the software support industry.
• Performance-based allowance and incentives.

How to Apply

Send your resume to [e-mail] with the subject line: Application – Junior IT Support (AutoCount / SQL Accounting)

Contact

PC Mart Sdn Bhd (199601001813)

62-2 Jalan Tasik Utama 7,

Medan Niaga Tasik Damai,

Sungai Besi, 57000 Kuala Lumpur

O: 03-2148 7670 M: 012-203 7670

www.pcmart.my