IT Support System

Servay Evergreen Sdn Bhd; West Coast Division; On-site; MYR 40,000 - 50,000; Full time

Job summary

A leading retail chain in Sabah is seeking an IT Support System to maintain and troubleshoot their information technology systems. The successful candidate will provide efficient IT support to retail stores and the head office. Candidates should hold a Diploma or Degree in IT, have at least 2 years of experience, and possess strong troubleshooting skills. Competitive salary and benefits offered.

Benefits

Competitive salary and benefits package

Opportunities for career development and further training

Discounts on purchases at stores

Comprehensive health and wellness initiatives

Qualifications

• Minimum 2 years of experience in a similar IT support role, preferably in retail.
• Proficient in common IT tools and software.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Provide first-line technical support to users.
• Diagnose and resolve hardware and software issues.
• Maintain IT infrastructure including servers and networks.
• Assist with new IT systems implementation and configuration.
• Document IT processes and support activities.

Skills

Troubleshooting

Problem-solving

Communication

Teamwork

Adaptability

Education

Diploma or Degree in Information Technology or Computer Science

Tools

Windows operating systems

Microsoft Office suite

Network management tools

Job description

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As an IT Support System at Servay Supermarket Sdn Bhd, you will play a crucial role in maintaining and troubleshooting the company's internal information technology systems. This full-time position is based in Penampang, Sabah, and will require you to provide efficient and effective IT support to our retail stores and head office.

What you'll be doing

• Respond promptly to IT-related queries and incidents, providing first-line technical support to users
• Diagnose and resolve hardware and software issues, ensuring minimal disruption to business operations
• Maintain and update the company's IT infrastructure, including servers, networks, and peripherals
• Assist with the implementation and configuration of new IT systems and applications
• Provide user training and guidance on the effective use of IT tools and applications
• Collaborate with the IT team to develop and implement IT policies, procedures, and best practices
• Document IT-related processes and maintain detailed records of all support activities

What we're looking for

• Diploma or Degree in Information Technology, Computer Science, or a related field
• Minimum 2 years of experience in a similar IT support role, preferably in the retail or service industry
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve a range of IT issues
• Proficient in the use of common IT tools and software, such as Windows operating systems, Microsoft Office suite, and network management tools
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Adaptable and willing to learn, with a commitment to staying up-to-date with the latest IT trends and technologies
• Ability to work independently as well as part of a team

What we offer

• Competitive salary and benefits package
• Opportunities for career development and further training
• Supportive and collaborative work environment
• Discounts on purchases at Servay Supermarket stores
• Comprehensive health and wellness initiatives

About us

Servay Supermarket Sdn Bhd is a leading retail chain in Sabah, Malaysia, with a commitment to providing quality products and exceptional customer service. Our company focuses on innovation and technology, and we strive to create a positive and inclusive work culture that supports employees' personal and professional growth.