IT Support Specialist I — 24x7 Helpdesk & Troubleshooting

Q3 Aurelia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT support provider in Malaysia is seeking a dedicated IT Support Specialist. The successful candidate will serve as the first line of technical support, providing assistance on IT applications and infrastructures. Responsibilities include diagnosing common IT issues, documenting incidents, and maintaining a professional customer-focused attitude. Ideal candidates should possess a certificate in Information Technology and have 1-3 years of relevant experience. This role offers growth opportunities in a dynamic environment.

Qualifications

• 1-3 years of IT support/helpdesk experience preferred.
• Familiarity with remote support tools and ticketing systems.
• Strong communication skills in English and Chinese preferred.

Responsibilities

• Serve as the first line of technical support for incoming requests.
• Proactively monitor system and application service alerts.
• Diagnose and identify common IT issues from error logs.
• Document all incidents, resolutions, and updates.

Skills

Problem-solving

Analytical skills

Communication skills

Multitasking

Technical aptitude

Education

Certificate in Information Technology or related field

Tools

Remote support tools

Ticketing systems

Job description

A leading IT support provider in Malaysia is seeking a dedicated IT Support Specialist. The successful candidate will serve as the first line of technical support, providing assistance on IT applications and infrastructures. Responsibilities include diagnosing common IT issues, documenting incidents, and maintaining a professional customer-focused attitude. Ideal candidates should possess a certificate in Information Technology and have 1-3 years of relevant experience. This role offers growth opportunities in a dynamic environment.