IT Support Specialist

JAC Recruitment; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions company is seeking a candidate for IT operations support in Petaling Jaya. The role includes managing equipment setups, providing help desk support, and handling network infrastructure. Candidates should have a diploma or equivalent experience and at least 4–5 years in technical support. Proficiency in Windows and MS Office is essential. Only applicants with the right to work in Malaysia will be considered.

Qualifications

• At least 4–5 years in technical support.
• Ability to work independently and proactively.
• Experience in handling daily IT operations.

Responsibilities

• Provide operational support for equipment and software installations.
• Deliver first-level IT help desk support.
• Manage and maintain network infrastructure.

Skills

Windows environments

MS Office

User account management

Communication

Education

Diploma or equivalent experience

Job description

Overview

Our client is a technology solutions company, and they are seeking for candidate with the experience in supporting IT operations by managing equipment setup, help desk services, network infrastructure, administrative tasks, and cost-saving initiatives to ensure efficient and secure technology use across the organization. Working location is in Petaling Jaya.

Responsibilities

• Provide operational support for equipment and software installations and configurations.
• Deliver first-level IT help desk support and coordinate issue resolution with internal teams and HQ.
• Manage and maintain network infrastructure, performance, and security in compliance with HQ policies.
• Handle administrative tasks including user account management, documentation, and asset tracking.
• Drive cost-saving initiatives through process improvements and efficient resource management.

Qualifications

• Diploma or equivalent experience required, with at least 4–5 years in technical support.
• Able to work independently, manage tasks proactively, and resolve user issues efficiently.
• Strong technical skills in Windows environments and intermediate proficiency in MS Office.
• Capable of building professional relationships and communicating effectively across all levels.
• Experienced in handling daily IT operations and executing technology projects.
• To be considered for this role, the relevant rights to work in Malaysia are required. Candidates who require work pass need not apply.