IT Support Pro — First-Line Tech & Systems Expert

TaskUs; Selangor; On-site; MYR 81,000 - 123,000; Full time

Job summary

A leading technology services provider is looking for an IT Specialist in Malaysia to provide first-level technical support and resolve hardware and software issues. Candidates should have a Bachelor's degree in a related field and at least one year of experience, with solid problem-solving and communication skills. The role is fully onsite and involves a rotating schedule. The company values an inclusive culture and offers competitive salaries and benefits.

Benefits

Competitive salary

Comprehensive benefits packages

Internal mobility opportunities

Qualifications

• Minimum 1 year experience in IT support.
• Knowledge of installation, configuration, and maintenance of IT equipment.
• Excellent English communication skills, both spoken and written.
• Strong problem-solving and decision-making abilities.
• Ability to document issues and solutions effectively.

Responsibilities

• Provide technical support to users by resolving hardware/software issues.
• Conduct tests and maintain IT systems to ensure data integrity.
• Assist in application testing and system maintenance.
• Maintain inventory of computer hardware and software licenses.
• Perform scheduled preventive maintenance on computer systems.

Skills

Problem-solving

Analytical skills

Customer service orientation

Interpersonal skills

Technical writing

Time management

Education

Bachelor's Degree in Computer Engineering

Bachelor's Degree in Computer Science

Bachelor's Degree in Information Technology

Tools

Computer hardware

Operating systems

Software patches

Job description

A leading technology services provider is looking for an IT Specialist in Malaysia to provide first-level technical support and resolve hardware and software issues. Candidates should have a Bachelor's degree in a related field and at least one year of experience, with solid problem-solving and communication skills. The role is fully onsite and involves a rotating schedule. The company values an inclusive culture and offers competitive salaries and benefits.