IT Support

Infowhiz Solutions (M); Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A tech solutions firm in Kuala Lumpur is looking for an IT Support Coordinator to provide technical assistance, coordinate with vendors, and maintain IT operations. Responsibilities include managing devices, monitoring networks, and supporting events. The ideal candidate should have a diploma in IT, basic knowledge of IT operations, and good communication skills. Benefits include annual leave, medical insurance, and training provided.

Benefits

Annual Leave

Medical Insurance

Performance Bonus

Training Provided

Allowance Provided

Qualifications

• Minimum requirement of SPM or Diploma in IT.
• Proficient in using Microsoft Office applications.
• Experience with end-user device support is advantageous.

Responsibilities

• Manage and support IT Infrastructure and Device Management.
• Daily monitoring of ISP performance and network health.
• Coordinate IT resources for AV setups at events.

Skills

Basic knowledge of IT operations

Troubleshooting skills

Good communication skills

Fast-response

Ability to work independently

Education

SPM / Diploma in IT or equivalent

Tools

Microsoft 365/Office

Job description

To provide IT support, coordination, proactive monitoring, maintenance, and technical assistance across PC/Desktop, printers, POS, network, security, and event AV setups. The role is to coordinate with IT vendors and ensure smooth IT operations for office environments, including event coordination and vendor liaison.

Requirement

SPM / Diploma in IT, or equivalent.

Basic knowledge of IT operations, using Microsoft 365/Office, documentation skills, troubleshooting skills etc.

Fast-response, experience with end-user device support is an advantage.

Well-behaved, Polite, Good communication skills for liaison with vendors and team members.

Proactive, able to work independently, less supervisory, and flexibility for standby during events.

Working Conditions

Normal hours based on site and office operational times, weekends and public holidays (occasional)

On-call duty during events and for critical issues.

Travel between site and office locations as required.

Key Responsibilities

1. Manage and support IT Infrastructure & Device Management

• support PC/Desktop, door access system.
• Maintain POS

2. Network & Security Monitoring

• Daily monitoring ISP performance and conduct network health checks.
• Liaise with ISP for network-related issues.
• Monitoring CCTV system health checks and coordinate with CCTV vendor.
• Coordinate and maintain network security setup.

3. Event & AV Support

• Coordinate IT resources and provide basic AV setup for events: HDMI cables, dongles, projectors.

Benefits

• Annual Leave
• Medical Insurance
• Training Provided
• EPF
• SOCSO
• EIS
• Medical and Hospitalisation Leave
• Allowance Provided
• Performance Bonus
• Staff Meal