IT Support Executive - 24/7 Helpdesk & Onsite Tech

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology services company is seeking candidates for an IT support role in Kuala Lumpur. The position involves providing technical support for end-users, troubleshooting issues with PC hardware and software, and ensuring timely resolution of problems. Ideal candidates will have a relevant diploma or degree, strong communication skills, and experience in customer service. Attractive salary and additional benefits are provided.

Benefits

Attractive Salary (RM3,000)

Performance related bonus

Medical and hospitalization coverage

Qualifications

• Possesses minimum a Diploma/Degree holder in IT related disciplines.
• Excellent oral and written communication skills in English.
• Ability to troubleshoot and resolve issues with PCs and laptops.

Responsibilities

• Provide day-to-day delivery and technical support for end-users.
• Diagnosing and troubleshooting computer and network issues.
• Participate in on-call activities and provide 24/7 support.

Skills

Excellent communication skills

Customer service skills

Troubleshooting and resolving issues

Knowledge of Windows and OS X

Experience with ticket-based systems

Education

Minimum Diploma/Degree in IT

Tools

Avaya VOIP hardware/software

O365

Windows server environment

Job description

A technology services company is seeking candidates for an IT support role in Kuala Lumpur. The position involves providing technical support for end-users, troubleshooting issues with PC hardware and software, and ensuring timely resolution of problems. Ideal candidates will have a relevant diploma or degree, strong communication skills, and experience in customer service. Attractive salary and additional benefits are provided.