IT Support Executive

Bright Prospect; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Selangor is looking for an IT Support Specialist to deliver user support and manage IT-related inquiries. The role involves coordinating with external vendors and resolving hardware and software issues. Applicants should hold a relevant diploma or degree and possess 2–5 years of experience in IT infrastructure. If you are self-motivated, have strong troubleshooting skills, and are keen to develop technical documents, apply today for this opportunity.

Qualifications

• At least 2–5 years of hands-on experience in IT infrastructure.
• Knowledge of networking technologies is an advantage.
• Able to work independently and manage initiatives proactively.

Responsibilities

• Provide daily user support for internal IT-related requests.
• Coordinate with IT and vendors to resolve issues swiftly.
• Maintain IT asset inventory and manage upgrades and changes.

Skills

Troubleshooting skills for hardware

User support experience

Communication skills

Self-motivated

Education

Diploma or Bachelor’s Degree in Information Technology

Tools

Windows Server

VMware

Hyper-V

Job description

Location: Shah Alam, Selangor

Responsibilities

• Provide daily user support and serve as the first point of contact for all internal IT-related requests.
• Coordinate with Headquarters IT and external vendors to resolve hardware, software, and network issues promptly.
• Support system upgrades, installations, migrations, and configuration changes across the company’s IT environment.
• Perform monitoring, maintenance, and lifecycle management of IT assets, workstations, software, telephony, and network equipment.
• Manage and lead IT-related initiatives, including system implementations, upgrade programs, and cybersecurity enhancement projects.
• Maintain accurate IT asset inventory and ensure regular data backups and security updates are performed.
• Develop and maintain technical documentation such as process guides, troubleshooting records, and user manuals.
• Support IT audit preparation and internal compliance documentation.

Qualifications

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related field.
• At least 2–5 years of hands‑on experience in IT infrastructure, user support, or system administration.
• Strong troubleshooting skills for hardware, software, and network systems.
• Knowledge of Windows Server, networking, and virtualization technologies(VMware/Hyper‑V)is an advantage.
• Self‑motivated, detail‑oriented, and able to work independently.
• Good communication and coordination skills when dealing with users and vendors.

Contact Information

For those who have what it takes, please send in resume to:

Recruitment Consultant : Lara

Email : ****@brightprsopect.com.my

Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd

Lot No.28-03, 28th Floor, Public Bank Tower,
No.19, Jalan Wong Ah Fook, 80000 Johor Bahru, Johor.
Tel : [phone]

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