IT Support Executive

Joey Yap Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT solutions provider in Kuala Lumpur is seeking an IT Support Executive to join their team. The ideal candidate will provide technical support for hardware and software issues, assist with user account management, and implement security protocols. Candidates with a Diploma or Bachelor’s Degree in IT or related fields are encouraged to apply. This position offers a dynamic work environment with regular hours from Monday to Friday.

Qualifications

• 0–2 years of experience in IT support or similar role (fresh graduates welcome).
• Basic knowledge of operating systems.
• Understanding of networking concepts is an advantage.

Responsibilities

• Provide day-to-day technical support for hardware, software, and network issues.
• Set up, configure, and maintain IT equipment.
• Manage user account access permissions and email configurations.

Skills

Problem-solving

Communication

Attention to detail

Adaptability

Education

Diploma or Bachelor’s Degree in Information Technology or related field

Tools

Windows

macOS

Google Workspace

Job description

Overview

We are looking for a proactive and detail-oriented IT Support Executive to join our IT team. This role is ideal for someone who is passionate about technology, eager to learn, and enjoys solving technical challenges in a fast-paced environment. You will play a key role in maintaining smooth daily IT operations and supporting internal users across hardware, software, and system-related issues.

Responsibilities

• Provide day-to-day technical support for hardware, software, and network issues.
• Set up, configure, and maintain computers, printers, and other IT equipment.
• Assist in user account management, access permissions, and email configurations.
• Manage both internal and public software applications, ensuring proper licensing and regular updates.
• Assist in data backup, recovery, and documentation of IT processes.
• Implement and maintain robust security protocols to protect against cyber threats.
• Ensure IT policies and security protocols are followed.
• Liaise with vendors and service providers when necessary.
• Participate in IT projects and initiatives as assigned.

Qualifications

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• 0–2 years of experience in IT support or a similar role (fresh graduates are welcome to apply).
• Basic knowledge of Windows and macOS operating systems.
• Familiarity with Google Workspace, and common business applications.
• Understanding of networking concepts (LAN/WAN, routers, firewalls) is an advantage.
• Strong problem-solving skills and attention to detail.
• Good communication and interpersonal skills.
• Willingness to learn and adapt in a dynamic environment.

Working Hours: Monday to Friday 9am to 6pm