IT Support Engineer Position - Microsoft Project

Asia Recruit; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading recruitment firm in Kuala Lumpur is seeking a passionate SCCM Technical Support Engineer. This role involves providing high-level technical support and consultancy for enterprise clients, focusing on system health and client relationships. Candidates should have over three years of experience, be fluent in Mandarin and English, and possess strong troubleshooting skills. Excellent communication and adaptability are essential.

Qualifications

• 3+ years of relevant experience in technical support.
• Fluent in Mandarin and English for bilingual support.
• Solid understanding of ITIL and Service Management practices.

Responsibilities

• Deliver technical leadership and consulting to enterprise clients.
• Provide proactive services to prevent issues and drive transformation.
• Troubleshoot and resolve critical technical problems.

Skills

Troubleshooting

Communication

Presentation

Customer-focused

Adaptability

Education

Minimum SPM education

Tools

SCCM/Configuration Manager

Windows 10

Active Directory

SQL Databases

Office 2016/Microsoft 365

Job description

IT Support Engineer Position - Microsoft Project

Location: Kuala Lumpur | Job ID: GVC42

Seeking a passionate technology professional to join our team as an SCCM Technical Support Engineer. This role involves providing high‑level technical support and consultancy to enterprise customers, helping optimize IT environments through proactive guidance, troubleshooting, and strategic solutions. The position focuses on improving system health, availability, and performance while building strong client relationships.

Key Responsibilities

• Deliver technical leadership and consulting to enterprise clients.
• Provide proactive services to prevent issues and drive digital transformation.
• Troubleshoot and resolve critical technical problems.
• Build and maintain customer relationships and act as a trusted advisor.
• Conduct training sessions, presentations, and provide documentation.

Requirements

• 3+ years of relevant experience with minimum SPM education.
• Strong troubleshooting, communication, and presentation skills.
• Fluent in Mandarin and English (bilingual support role).
• Solid understanding of ITIL/Service Management practices.
• Ability to combine technical expertise with business needs.
• Team player, adaptable, and customer‑focused.

Technical Skills

• SCCM/Configuration Manager (SME level) – application management, OS deployment, updates, compliance, endpoint protection, infrastructure.
• Windows 10 & Server, Active Directory, Group Policy, Certificate Services.
• Networking, SQL Databases.
• Office 2016/Microsoft 365 deployment & servicing.
• Intune & Cloud/Hybrid solutions – co‑management, Autopilot, Endpoint Analytics.