IT Support Engineer - 1st/2nd Level, Flexible Shifts

Ipenet Solutions; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider in Penang is looking for a Technical Support Specialist to provide first-level support for PCs, laptops, and mobile devices. Responsibilities include troubleshooting hardware and software issues, managing user accounts, and ensuring adherence to company policies. Candidates should have at least 1-2 years of IT experience, strong knowledge of Windows OS and Microsoft Office 365, and a degree in Computer Science or IT. The role requires flexibility in work hours and willingness to travel if needed.

Qualifications

• 1-2 years of experience in the IT industry or a similar role.
• Willing to travel to sites for work.
• Strong knowledge of IT infrastructure and basic networking.
• Ability to work flexible shifts including standby or night shifts.

Responsibilities

• Provide 1st-level technical support for end users' devices.
• Troubleshoot hardware, software, network, and printer issues.
• Monitor and maintain computer systems and networks.
• Manage user accounts and IT asset inventory.

Skills

Technical support

Problem-solving

Communication

Networking concepts

Education

Diploma/Degree in Computer Science/IT

Tools

Windows OS

Microsoft Office 365

Job description

A technology solutions provider in Penang is looking for a Technical Support Specialist to provide first-level support for PCs, laptops, and mobile devices. Responsibilities include troubleshooting hardware and software issues, managing user accounts, and ensuring adherence to company policies. Candidates should have at least 1-2 years of IT experience, strong knowledge of Windows OS and Microsoft Office 365, and a degree in Computer Science or IT. The role requires flexibility in work hours and willingness to travel if needed.