IT Support Engineer

ASIA E-PROS SDN. BHD.; Selangor; On-site; MYR 48,000 - 60,000; Full time

Job summary

A technology firm in Shah Alam, Selangor is seeking an experienced IT Support Engineer. This full-time role involves providing technical support, troubleshooting systems, and managing network infrastructure. The ideal candidate will have at least 2 years of relevant experience, strong problem-solving skills, and a commitment to customer service. Competitive salary and opportunities for career growth are offered.

Benefits

Competitive salary

Performance-based bonuses

Health and life insurance

Career advancement opportunities

Flexible work arrangements

Qualifications

• Minimum 2 years of experience in IT support, System-Integrator, or Distributor.
• Experience with Windows environment and endpoint security support.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Respond to and resolve user support requests in a timely manner.
• Troubleshoot and diagnose hardware and software issues.
• Manage and maintain the company’s network infrastructure.

Skills

Troubleshooting skills

Network administration

Customer service skills

Problem-solving skills

IT security practices

Job description

We are seeking a talented and experienced IT Support Engineer to join our team at Asia E-Pros Sdn Bhd in Shah Alam, Selangor. As an IT Support Engineer, you will be responsible for providing technical support and maintenance for our customer company's IT infrastructure and systems. This is a full‑time position that offers opportunities for growth and development within a dynamic and innovative organization.

What you’ll be doing

• Respond to and resolve user support requests in a timely and efficient manner
• Troubleshoot and diagnose hardware and software issues
• Perform system updates, security patches, and backups
• Manage and maintain the company’s network infrastructure, including routers, switches, and wireless access points
• Provide training and support to end‑users on the proper use of IT systems and applications
• Collaborate with the IT team to implement new technologies and improve existing systems
• Document and maintain detailed records of IT support activities and resolutions

What we’re looking for

• Minimum 2 years of experience in an IT support, System‑Integrator, or Distributor
• Experience with windows environment and endpoint security support and troubleshooting
• Strong troubleshooting and problem‑solving skills
• Experience with network administration, including configuration and troubleshooting of routers, switches, and firewalls
• Understanding of IT security best practices and ability to implement security measures
• Excellent communication and customer service skills
• Ability to work independently and as part of a team

What we offer

• Competitive salary and performance‑based bonuses
• Comprehensive health and life insurance coverage
• Opportunities for career advancement and professional development
• Flexible work arrangements and work‑life balance initiatives
• Supportive and collaborative work environment

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