IT Support Engineer

Randstad Malaysia; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A global digital transformation company in Kuala Lumpur is seeking an IT Support professional to manage employee computing devices. The ideal candidate will have expertise in Windows OS and Microsoft Intune, providing deskside and remote support. Responsibilities include overseeing device deployment and technical troubleshooting. A Bachelor's degree and 2 years of relevant experience are required.

Qualifications

• 2 years of experience in an IT Support or Deskside Engineer role.

Responsibilities

• Manage end-user device deployment and lifecycle.
• Provide technical support and troubleshooting.
• Oversee service and operations.

Skills

Windows OS

Microsoft Intune

ServiceNow

Education

Bachelor Degree

Job description

About the Company

This company is a global provider of digital transformation services, specializing in agile software development, consulting, and AI-native solutions. It partners with major brands across finance, media, retail, and other sectors to design and deliver next‑generation technology that drives efficiency and growth.

About the Job

To manage the complete lifecycle of employee computing devices (provisioning, deployment, maintenance, and troubleshooting) with both deskside and remote support. Expertise in Windows OS and Microsoft Intune/Autopilot is mandatory.

About the Manager/Team

The manager leads a highly operational IT Support team focused on proactively managing the entire lifecycle of employee devices. They require staff skilled in Windows OS and Intune/Autopilot to provide efficient deskside and remote support.

Key Responsibilities

• End‑User Device Management & Deployment
• Technical Support & Troubleshooting
• Service & Operations

Experience

2 years

Skills

ServiceNow

Qualifications

• 2 years of experience in an IT Support or Deskside Engineer role.

Education

Bachelor Degree