IT Support Engineer

Acclime; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A global professional services firm is seeking a proactive Local IT Support Engineer in Kuala Lumpur. The role involves providing onsite and remote support to users, managing IT assets, and ensuring compliance with ISO standards. Candidates should have over 3 years of experience in IT support, strong troubleshooting skills in Windows environments, and familiarity with Microsoft 365. The firm offers a supportive culture and access to modern cloud technologies along with training opportunities.

Benefits

Career development opportunities

Access to training

Supportive culture with growth potential

Qualifications

• 3+ years in IT Support (Level 1/2 or onsite).
• Strong Windows 10/11 troubleshooting skills.
• Familiarity with Microsoft 365 admin basics.

Responsibilities

• Provide onsite & remote IT support for users' devices.
• Troubleshoot Windows OS and MS Office applications.
• Manage IT Service Desk tickets and IT asset inventory.

Skills

Windows 10/11 troubleshooting

Microsoft 365 admin basics

Networking (Wi-Fi, DNS, DHCP, VPN)

Customer service skills

ITSM systems experience

Tools

Microsoft Defender

ManageEngine

Intune

Job description

We’re looking for a proactive, hands‑on Local IT Support Engineer to provide day‑to‑day support to our users, maintain local IT infrastructure, and work closely with Group IT on regional initiatives.

If you enjoy solving problems, supporting users, and growing your IT skills in a modern cloud environment, this role is for you.

What You’ll Do?

• Provide onsite & remote IT support (laptops, printers, email, Teams, Wi‑Fi, Local application MBRS, Finance software)
• Troubleshoot Windows 10/11, MS Office, Outlook & Teams
• Manage IT Service Desk tickets (ManageEngine or similar)
• Support Microsoft 365 (accounts, mailbox issues, OneDrive/SharePoint basics)
• Assist with device onboarding via Intune / Autopilot
• Provide basic support for Wi‑Fi, LAN, VPN & coordinate with local vendors/ISP
• Manage IT asset inventory & documentation
• Support new joiners/leavers (setup & access removal)
• Assist with ISO 27001 compliance activities
• Support meeting room systems (Teams VC setup)

Skills & Experience we’re Looking For?

• 3+ years in IT Support (Level 1/2 or onsite)
• Strong Windows 10/11 troubleshooting
• Familiarity with Microsoft 365 admin basics
• Knowledge of networking (Wi‑Fi, DNS, DHCP, VPN)
• Experience with endpoint security tools (e.g., Microsoft Defender)
• Good communication & customer service skills
• Experience with ITSM systems (ManageEngine/ServiceNow/Jira)

Added Advantages If You Have the Below:

• Exposure to Intune, Autopilot, or Endpoint Management
• Basic scripting (PowerShell)
• ITIL knowledge
• Experience in hybrid or multi-office environments
• Understanding of cybersecurity & compliance framework

Certification as below is a bonus.

• CompTIA A+
• ITIL 4 Foundation
• Microsoft 365 Administrator / Modern Desktop
• Azure/AWS fundamental certifications
• Cybersecurity fundamentals (ISACA, EC-Council, etc.)

Why Join Acclime?

• Be part of a global professional services firm
• Work closely with experienced regional IT teams
• Access to training & career development opportunities
• Exposure to modern cloud technologies (M365, Intune, Azure)
• Supportive culture with room to grow