IT Support

Passion Republic Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading game development company in Malaysia is looking for a dedicated IT Support Officer to assist in the day-to-day operation support of IT infrastructure and network systems. The ideal candidate should possess strong knowledge of Microsoft products, networking, and IT security, demonstrating both independence and teamwork abilities. Essential responsibilities include addressing user issues, providing troubleshooting support, and coordinating IT projects. This position offers opportunities for self-development and engagement in a dynamic environment.

Qualifications

• Basic knowledge of desktop hardware/software management.
• Experience with maintenance/diagnosis tools.
• Knowledge of scripts like Batch files and VBScript is a plus.

Responsibilities

• Assist in day-to-day operation support of IT infrastructure.
• Address user tickets regarding hardware, software, and networking.
• Provide troubleshooting for hardware and software issues.
• Coordinate IT Projects, including design and deployment of new systems.

Skills

Familiar with Microsoft based products

Good knowledge of networks, protocols and IT Security

Strong learning capability

Able to work in a team and independently

Tools

Perforce

Game engines

Windows operating system

Job description

Requirements

• Familiar with Microsoft based products.
• Basic knowledge of Desktop hardware/software management.
• Versed in maintenance/diagnosis tools.
• Good knowledge of networks, protocols and IT Security.
• Able to work in a team and independently.
• Strong learning capability and commitment to self-development.
• Able to setup and maintain game development specific tools and systems (perforce, game engines etc).
• Knowledge of scripts is a plus (Batch files, VBScript).

Job Responsibilities

• Assist and ensure the day-to-day operation support of IT infrastructure, network system and end-users issues including implementation, troubleshooting, monitoring & maintenance.
• Address user tickets regarding hardware, software and networking.
• Able to analyze users’ issues and feedback/respond within the timeframe of the incident.
• To provide troubleshooting for hardware and software by identifying problematic areas and implementing strategic solutions promptly.
• Coordinate/Participate in IT Projects, including design and deployment of new IT systems.
• Experience in Excel, word & Powerpoint for preparing a proposal, IT documents or slide presentation.
• Liaise with vendors/suppliers for the related hardware/software issue.
• To provide after-hours support according to work requirements and job schedule assigned.