IT Support

Foresight Asia Pacific Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A tech-oriented company in Malaysia is seeking a Technical Support role to provide essential IT assistance to employees. Responsibilities include setting up PC and laptop hardware, managing user accounts, and troubleshooting technical issues. Ideal candidates have a diploma or degree in IT or Computer Science, and fresh graduates are encouraged to apply. This role provides an excellent opportunity to gain hands-on experience in a supportive environment.

Qualifications

• Fresh graduates encouraged to apply.
• Basic understanding of troubleshooting PC hardware.
• Knowledge of printers and routers.

Responsibilities

• Provide daily technical support for employees.
• Perform PC and laptop setup and software configuration.
• Handle new user onboarding and email setup.
• Log and manage tickets in the helpdesk system.
• Communicate with outsourced IT vendor on security issues.

Skills

Basic understanding of Windows OS

MS Office proficiency

Networking knowledge

Patience and willingness to learn

Good communication skills

Education

Diploma / Degree in IT / Computer Science or equivalent

Job description

Perak, MY

Provide daily technical support for employees and assist the IT team in maintaining hardware, software, and basic infrastructure to ensure smooth IT operations.

Key Responsibilities

• Perform PC and laptop setup, OS installation, and software configuration.
• Support printer setup, troubleshooting, toner replacement, and connectivity issues.
• Handle new user onboarding: email setup, user account creation, access permissions.
• Install and update company-approved applications.
• Responsible for IT inventory tracking: laptops, monitors, peripherals.
• Handle basic hardware repairs or coordinate with vendors.
• Log and manage tickets in the helpdesk system and update follow‑ups.
• Assist in meeting room setup, projector/TV/Zoom/Teams configuration.
• Support company events requiring IT assistance.
• Escalate complex technical issues to senior team members.
• Communicate with outsourced IT vendor on security issues and IT hardware setup.

Requirements

• Diploma / Degree in IT / Computer Science or equivalent.
• Basic understanding of Windows OS, MS Office, and networking.
• Knowledge of printers, routers, and PC hardware troubleshooting.
• Good communication, patience, and willingness to learn.
• Fresh graduates encouraged to apply.

Added Advantage

• Experience with Active Directory, Office 365, Azure AD.
• Basic scripting knowledge (PowerShell, Python) is a bonus.
• Experience in IT ticketing systems.

Application Process

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have technical support experience?