IT SUPERVISOR

Papercraft; Pontian; On-site; MYR 150,000 - 200,000; Full time

Job summary

A printing industry leader based in Pontian, Malaysia, is seeking an experienced ERP Operations & IT Leader to manage ERP applications and lead the local IT team. The ideal candidate will have a Bachelor's degree in IT or Computer Science and at least 5 years of experience in ERP support, preferably in a manufacturing context. This role offers accommodations for outstation employees, making it an excellent opportunity for professionals looking to grow in a collaborative environment.

Benefits

Accommodation for outstation employees

Qualifications

• Minimum 5 years in ERP application support or IT systems management.
• Prior experience in a manufacturing or printing industry is a strong asset.
• Proven history of working with end-users and leading technical teams.

Responsibilities

• Manage and maintain ERP applications to ensure smooth business operations.
• Collaborate with business users to understand operational needs.
• Lead and guide the local IT staff to ensure timely project delivery.

Skills

ERP Systems Management

Problem-Solving Skills

Communication Skills

Analytical Thinking

Education

Bachelor’s degree in Information Technology or Computer Science

Job description

Industry: Printing – ERP Operations & IT Leadership

Primary Responsibilities

• ERP Systems & Daily Operations
  Manage and maintain ERP applications to ensure smooth business operations.
  Handle day‑to‑day issues, system configurations, user access, and data accuracy.
  Support periodic system updates and manage operational documentation.
• Requirements Gathering & Solution Design
  Collaborate with business users and management to understand operational needs.
  Translate requirements into actionable IT deliverables and system workflows.
  Drive process improvements and recommend scalable ERP enhancements.
• Communication & Coordination
  Bridge communication between local users and internal IT teams (regional/global).
  Host cross‑functional meetings to align on timelines, priorities, and feedback.
  Support training and adoption of new systems or features across departments.
• IT Team Supervision
  Lead and guide the local IT staff to ensure timely project delivery.
  Monitor team performance and encourage skill development.
  Coordinate with external vendors when needed.
• Technical Insight & Development Cycle
  Strong hands‑on experience with ERP systems (industry‑specific preferred).
  Understanding of software development life cycle (SDLC) and agile principles.
  Participate in testing, deployment, and post‑release support phases.
• Industry‑Specific Awareness
  Familiarity with printing industry production workflows and operational nuances.
  Ability to adjust system settings or build reports tailored to printing processes.
  Recommend technology strategies that support manufacturing goals.

Job Requirements

• Bachelor’s degree in information technology, Computer Science, or related field.
• Minimum 5 years in ERP application support or IT systems management.
• Prior experience in a manufacturing or printing industry is a strong asset.
• Proven history of working with end‑users and leading technical teams.
• Strong problem‑solving and analytical thinking skills.
• Excellent communication and interpersonal abilities across functions.
• Proactive, hands‑on, and detail‑oriented work style.
• Ability to manage multiple tasks and adapt quickly in a fast‑paced environment.
• Leadership mindset with a collaborative and positive attitude.
• Willing to be based in Pontian. Accommodation will be provided for outstation employees.